FT Sales Supervisor - Wrentham Premium Outlet

Sales SupervisorMarc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Wrentham Premium Outlet in Wrentham, Massachusetts. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.Responsibilities include but are not limited to:Consistently achieve or exceed individual & store sales and other commercial KPIsLead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationshipsEnsure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselvesBuild the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledgeIllustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat businessDemonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillarsInitiate regular client contact and provide prompt follow-up on all sales, events, or client inquiriesFoster a culture of collaboration and open communication with colleagues and managementMaintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and managementOpen and close the store according to Marc Jacobs procedureEnsure both the sales floor and stockroom are well-organizedAdhere to all company policies and proceduresQualifications:3+ years' experience in retail, sales, or industry-adjacent role with a focus on customer servicePrior leadership experience strongly preferredExperience in generating sales, building, and developing client relationshipsDemonstrated verbal and written communication skillsDelivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectationsCultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc JacobsCreative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideasExcellent organizational, follow-up, and time management skillsPassion for the Marc Jacobs brand and product offeringComputer skills including operating a POS and navigating Microsoft Office suiteMust have flexibility to work a retail schedule including evenings, weekends and holidaysSalary & Benefits/What We Offer:The rate of pay offered will be dependent upon candidate's relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.About Marc Jacobs:For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original.Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.EEO Statement:Marc Jacobs International was founded on Marc's vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don't meet all of the listed qualifications.Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.