IT Client Support Technician - Onsite - Phoenix AZ

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Client Support Technician in Phoenix, AZ (100% Onsite) for a 6-month contract to hire position.

Summary:
Are you a hands-on IT professional who enjoys solving technical problems and providing exceptional customer support? We are seeking an IT Client Support Technician to support enterprise end users in a fast-paced corporate environment. This role is ideal for someone with strong desktop support experience who enjoys troubleshooting, device deployment, and helping employees stay productive through reliable technical support.

Duties:
* Provide technical support to end users through phone, email, chat, and in-person interactions
* Troubleshoot and resolve hardware, software, operating system, and connectivity issues
* Install, configure, and support Windows PCs, Apple devices, mobile devices, and related peripherals
* Manage incidents and service requests using an enterprise ticketing system
* Support user account administration, system access, and security-related requests
* Perform routine system backups and assist with data preservation efforts
* Escalate complex issues to infrastructure or engineering teams when necessary
* Create and maintain technical documentation, installation procedures, and knowledge base articles
* Assist with workstation deployments, equipment refreshes, and technology rollouts

REQUIREMENTS:
* High School diploma or GED required
* 2+ years of desktop or technical support experience in an enterprise environment
* Experience supporting both Windows and macOS environments
* Familiarity with Microsoft 365, Active Directory, virtual desktop technologies, antivirus solutions, and SaaS applications
* Experience working with ticketing platforms such as ServiceNow, Jira, or similar ITSM tools
* Strong troubleshooting and problem-solving skills
* Ability to communicate technical concepts clearly to non-technical users

Nice to Have:
* Associate's degree in Computer Engineering or a related field
* Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), MCP, or MCSE

Additional Details:
* Schedule: Monday through Friday, 8:00 AM to 5:00 PM MST

If you are looking for an opportunity to work in a collaborative IT environment where you will have direct impact supporting enterprise users and critical business operations, we would love to hear from you.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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