Concierge Account Executive

Customer Service Representative

In this role, you'll work with warm leads and inbound inquiries from movers and renters looking for assistance with electricity, internet, cable, home security, and other home services. Rather than cold calling, you'll be guiding customers through their options, helping them make informed decisions, and ensuring a seamless enrollment process.

If you enjoy sales, building relationships, and helping customers find the right solutions, this could be a great opportunity for you.

What You'll Do

Connect with Customers

• Contact movers and renters who have expressed interest through marketing campaigns, referral partners, or other lead sources
• Handle inbound phone calls and chats from customers seeking assistance with home services
• Build rapport and identify customer needs through consultative conversations
• Manage and prioritize a pipeline of leads and follow-ups

Consultative Sales

• Educate customers on electricity plans and available home services
• Recommend internet, cable, security, and other home services based on customer needs
• Guide customers through plan comparisons and service options
• Handle objections professionally while building trust and confidence
• Complete enrollments accurately and efficiently
• Ensure all customer information and enrollments are properly documented

Customer Success

• Deliver an exceptional customer experience from first contact through enrollment
• Maintain accurate CRM records and follow-up activities
• Learn provider offerings, products, and industry updates
• Partner with team leads and colleagues to continuously improve performance

What We're Looking For

• Strong communication and relationship-building skills
• Positive, goal-oriented attitude with a passion for helping customers
• Ability to uncover customer needs and recommend appropriate solutions
• Comfortable handling objections and closing sales in a professional manner
• Strong organizational skills and ability to manage multiple follow-ups
• Ability to learn new products, services, and technology quickly
• Resilient and motivated in a performance-driven environment
• Comfortable working in an office-based sales environment

Preferred Qualifications

• 1+ years of sales, inside sales, call center, account management, or customer service experience
• Experience working with CRM systems
• Background in telecom, energy, insurance, home services, or other consumer-choice industries
• Bilingual English/Spanish a plus

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

Professional Alternatives