Assistant Workplace Manager

Assistant Workplace Manager JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What This Job Involves:

As an Assistant Workplace Manager at JLL, you'll be a key member of the Operations Team responsible for delivering world-class operational service and exceptional workplace experiences to our clients. This dynamic role uniquely combines comprehensive facilities management coordination with hospitality-driven employee experience initiatives, positioning you at the intersection of technical operations and people-focused service excellence. You'll serve as the primary Planner/Scheduler for all maintenance activities while simultaneously developing expertise in workplace experience program management, hospitality service coordination, and employee engagement initiatives. Working closely with the Workplace Manager, subcontractors, chief engineers, and clients, you'll ensure seamless service delivery that reflects JLL's commitment to operational excellence and hospitality at every touchpoint, directly contributing to employee satisfaction and organizational success.

What Your Day-To-Day Will Look Like:

Oversee delivery of maintenance and repair services while coordinating schedules around employee events and high-traffic periods to minimize workplace disruption and enhance experience

Create and manage work orders with service excellence focus, prioritizing requests based on impact to employee productivity and satisfaction while ensuring impeccable performance

Issue purchase orders for JLL vendors, contractors, and hospitality service providers while assisting in operating budget management including employee experience and amenity programs

Monitor SLAs, KPIs, and employee satisfaction scores monthly to identify improvement areas and implement corrective actions that elevate both operational and hospitality services

Coordinate with Account Team to source new Business Partners for operational and hospitality services, leading monthly performance discussions on trends, safety, and training needs

Provide "White Glove" service to executives and VIP visitors including meet/greet services, escort assistance, and prompt follow-up while ensuring all team members embody hospitality best practices

Support employee onboarding experiences, workplace orientations, and space planning initiatives that prioritize collaboration needs and diverse work styles

Required Qualifications:

Minimum 2 years of facility management industry experience with demonstrated customer service excellence

Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools

Proficiency with CMMS systems (Corrigo preferred), Microsoft Office Suite, TEAMS, email, and smartphone applications for work order management and communication

Excellent organizational and management skills with proven ability to multi-task, prioritize responsibilities, and work independently without constant supervision

Outstanding verbal and written communication skills with demonstrated ability to create positive experiences and build relationships with diverse stakeholders

Basic knowledge of building systems and technical skills including mechanical and electrical systems

Strong alignment with JLL core behaviors: Teamwork, Ethics, and Excellence

Preferred Qualifications:

Bachelor's degree in Facility Management, Property Management, Hospitality Management, or related field

Experience with event planning, employee program coordination, or hospitality service delivery in corporate environments

Previous vendor management experience for hospitality or employee service providers

Crisis communication protocol implementation experience for workplace emergencies or service disruptions

Familiarity with space planning methodologies and workplace strategy initiatives

Advanced proficiency in data analytics for tracking utilization rates, satisfaction metrics, and operational performance

Location: Chicago, IL

Work Shift: Standard business hours

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

61,000.00 75,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay