Senior Supervisor-Billing (WRD Enterprise Solutions)

Job Overview This position is responsible for performing day-to-day operational management duties for a small functional unit which provides routine programs and services in any of a large variety of departments and agencies, with responsibility for planning, coordinating, supervising and controlling assigned resources to achieve unit/section objectives. Salary Hiring Range (annual) $58,947. – $76,627 Ideal Candidate The ideal candidate for the Senior Supervisor position will bring proven expertise in analyzing and resolving billing and invoicing issues within an automated billing system. This role directly supports the ongoing initiatives taking place with our billing processes and requires an individual who can thrive in a fast-paced environment, effectively balancing multiple tasks and shifting priorities with minimal supervision. The ideal candidate will demonstrate strong leadership skills with experience supervising, coaching, and developing employees to ensure the timely and accurate completion of daily system activities. They will have the ability to prioritize workload, assign tasks, and manage staff performance to meet program and departmental goals. Additionally, the candidate will possess experience in developing and documenting business processes, as well as creating and monitoring key performance indicators to measure operational efficiency. Flexibility to work both in the office and remotely, coupled with excellent organizational and problem-solving skills, will be essential to success in this role. Click HERE to view our Benefits at a glance

• Generous PTO & Holiday Plan
• Health Plans
• Health Savings Account
• Dental & Vision Plans
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Cafeteria Benefit
• Life Insurance
• Short & Long-Term Disability Insurance

Core Competencies * Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service. * Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve. * Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations. * Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals. Duties and Responsibilities Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below. * Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources. * Sets direction and priorities and allocates staff and resources to projects and unit initiatives. * Provides supervision, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination. * Performs a variety of administrative duties in support of the unit's activities. * Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit. * Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines. * Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff. * Participates in budget development by providing detailed justification and persuasive arguments for proposals or unit initiatives, but has no direct budget approval responsibility. * Coordinates with other branches/sections within own organization and external agencies/departments to ensure efficient flow of communications and services.

• Provides consultation to customers on matters relating to functional area.
• Prepares a variety of documents for the purpose of documenting activities and

administering assigned programs and resources. * Performs other related duties as required. Job Specifications * Knowledge of the functions, services, procedures and regulations of the assigned unit.

• Skill in the application of supervisory techniques.
• Ability to support, promote, and ensure alignment with the

departments/agency's goals and vision.

• Ability to effectively recruit, select, develop and retain competent staff.
• Ability to establish and maintain effective working relationships with others

within and outside own organization.

• Ability to use initiative and exercise sound judgment.
• Ability to communicate effectively, orally and in writing.
• Ability to effectively manage and guide group efforts.
• Ability to create solutions to problems using new methods and processes.

Physical Requirements * While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear. * Occasionally required to use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work Category * Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Minimum Qualifications Required * Graduation from an accredited four-year degree granting college or university; AND

• Two years of experience directly related to the position’s duties; OR
• An equivalent combination of education (not less than a high school

diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above. Emergency Management Responsibilities In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster. Additional Job Requirements A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification: 1. Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to: 1. Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) 2. Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes) 3. Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS) 4. Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE) 2. Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL) For more information regarding background screenings, please visit [