Client Support

Information Technology Associate

If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families then this is the place for you! The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation.

Duties: Under the direction of the Information Technology Supervisor II (IT Sup II), the Information Technology Associate(ITA) is responsible for providing immediate support to users utilizing California Department of Social Services (CDSS) Information Technology (IT) equipment. The ITA serves as a Desktop Support technician for all users including hardware and software support, and provides advice, consultation, and analytical problem solving assistance in complex end user computing. The primary duties of the ITA lie within the Client Services Domain. Elements include: The full life-cycle of end user device solutions including evaluation, configuration, provisioning, training, security, tracking and support for an end user computing environment.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey. Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime. For guidance on applying for a state job, visit Three Steps to a State Job.