Information Technology Technician II

Job Summary:

The Quanta Manufacturing Fremont (QMF) Information Technology Service Desk Team provides technical support and assistance to our internal users, ensuring seamless operation of computer systems, networks, and applications.

We are looking for a talented IT Technician II to provide enhanced level IT support to our Quanta users in our Fremont office. You’ll be joining a team of technologists who love to solve problems and aren’t afraid to get their hands dirty. In this role, you will be the face of Quanta IT for our employees. You will play a pivotal role in improving the IT experience at Quanta by enhancing our knowledge base, documenting internal processes, identifying trends of issues for improvement and being the go-to service desk team member.

This position will be located in our Fremont, CA headquarters.

Responsibilities:

• Support Apple and Windows environments.
• Support mobile computing environments.
• Support a wide range of technologies, including Laptops, Printers, VoIP, copiers, Audio/Video (AV) collaboration systems, automation robotics devices, handheld scanners, etc.
• Support SaaS applications (M365, Teams, Atlassian, etc).
• Assist in managing the Service Desk ticket queues and prioritizing response to these requests
• Collaborate with other IT and internal teams to support their initiatives.
• Provide training and guidance to staff on IT supported applications and services.
• Develop and maintain documentation and SOP’s for related IT supported applications and services.
• Tier 2 Escalation for IT supported applications and services.

Required skills and abilities:

• Experience with Mac and Windows management in an enterprise environment using Active Directory, Group Policy, Office 365, and Atlassian Suite (JIRA Service Desk, JIRA Software, Confluence)
• Experience using remote support tools: Team Viewer, RDP, or equivalent tools.
• Experience with relevant IT technology: Wifi, DNS, DHCP, networking, VPN, USB storage, etc.
• Experience with hardware (laptops, printers, displays, phones, etc) maintenance and troubleshooting procedures.
• Experience utilizing software/operating system tools and logs (varied by system) for troubleshooting and issue resolution.
• Experience with Mac and Windows operating systems.
• MDM Experience using MS Intune and/or JAMF to manage devices.
• Experience with Audio & Visual solutions and integrations like Logi, Poly, and Yealink.
• Participation in on-call rotation
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.

Education and experience:

• 2+ years in a corporate IT help desk/service desk role
• Minimum of 2 years of experience managing Mac, Windows fleets
• Minimum of 2 years supporting end-users
• CompTIA A+ and CompTIA Network+ preferred
• Microsoft Certification a plus

Physical Requirements:

• Ability to walk and stand on cement floors for long periods.
• Ability to stand, stoop, bend and perform repetitive tasks.
• Must be able to lift to 30 pounds at a time.
• Prolonged periods of sitting at a desk and working on a computer

Please note: Our company does not guarantee immigration sponsorship. We may offer immigration sponsorship for employees in select critical roles. Any sponsorship will be subject to internal review and approval based on employee performance, current immigration law and business needs.