Supervisor of Patient Transport/Escort

Patient Transport Supervisor

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

8:00 A.M 4:00 P.M. (Includes weekends & holidays)

Purpose of Position: Under oversight, manages the daily patient transport/escort operations throughout the health care setting. Identifies activities that the System has implemented to promote patient safety and takes the necessary steps to ensure a safe environment for patients, visitors, and staff. Acts in compliance with NYC Health + Hospitals, health care setting, and other appropriate regulatory requirements and patient safety standards. Participates in continuous quality improvement initiatives relating to patient transport.

Essential Duties and Responsibilities: 1. Supervises the department's operational flow and manages staff, routes, and schedules; interprets data to identify trends and other factors that impact operational activity. 2. Supervises patient escort/transport staff and responds to patient concerns to promote quality patient care. 3. Assists social workers, physicians, nursing and other appropriate staff with patient transportation issues, and provides assistance with vendor, patient and/or staff concerns. 4. Schedules transportation services for ambulatory care and discharged patients, ensures timely, safe, and efficient transportation services, and reviews daily patient schedule and dispatches transportation calls to vendor, when appropriate. 5. Prepares patient escort assignments and monthly schedules and monitors and adjusts schedules for proper coverage; prepares and maintains timekeeping responsibilities for staff. 6. Trains and orients new employees and acts as resource for staff on any operational questions or patient transport matters. 7. Reviews NYS Department of Health Medicaid Patient transportation Authorization forms (MAP 2015) for patient needing non-emergent transportation, as appropriate. 8. Manages supplies and maintenance of the department and patient equipment. Ensures patient transport equipment needs are met and resources for such equipment are available. 9. Supervises records of patient transport activities and prepares and maintains Transportation Utilization reports. 10. Participates in other departmental meetings, internal/external quality assurance/performance improvement (QA/PI) activities and training, as required. 11. Performs other related work and assists in special projects, as assigned.

Minimum Qualifications: 1. High School diploma or its educational equivalent; and two (2) years of experience working as a patient escort or patient transporter or relevant work experience; and one (1) year of supervisory experience in a health care environment; or 2. Associate's degree; and two (2) years of experience, as described in #1 above; or 3. High School diploma or its educational equivalent; and five (5) years of experience, as described in #1 above. All candidates must complete the NYC Health + Hospitals Supervisory Training within three (3) months of appointment.

NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs