Automotive Service Advisor / Estimator| Weekends Off | Missouri City

Job Description

Job Description

Company Description

Christian Brothers Automotive 

Benefits:

• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Rewarding Great Work - Quarterly Review Process Provides Opportunities to Share Goals and Earn Compensation Increases Based on Performance
• Real-Time Automotive Technical Support
• Healthcare Benefits Available
• Matching Retirement Plans
• Employee Appreciation Events
• On-Going Training & Career Advancement
• Locally Owned and Operated
• Wellness Program Offering Chaplain Care Support
• Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Automotive Service Advisor / Estimator 

Location:  

7240 Knights Ct, Missouri City, TX 77459

Job Overview:

As an Automotive Service Advisor / Estimator with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Ability to maintain Key Performance Indicators (KPI's) 
• Flexible and able to adjust as daily needs evolve 
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardising honesty and integrity
• Reviews all digital vehicle inspections by technicians
• Maintains an organized and up-to-date repair log
• Answers customer inquiries and prepares estimates for our guests
• Present the best solution to properly repair our customers’ vehicles in a way that is easy for them to understand
• Ensure that all work is performed to proper specifications and within the time promised to the guest
• Build relationships with part supply vendors, tool vendors, and all external vendors effectively
• Prioritize technician workloads with part availability
• Prepares a list of needed service department equipment, supplies, and required repairs - reviews service department repairs with the Service Manager
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear, professional manner
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA-branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

Qualifications:

• Current driver’s licenses
• Knowledge of Tekmetric
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.