Lead Customer Service Representative

Cusdial (CSR) LeadSBM Management is currently looking to hire a Custodial (CSR) Lead to join their team! The CSR Lead has responsibilities for overseeing activities within the assigned program, which may include custodial, clean room, recycling, moves, and maintenance tasks. Responsibilities include adherence to safe work practices, leading by example, and coordinating program activities. Responsibilities Performs duties of employees within the program assigned. Assists with training employees in tasks, safety, policies, and procedures. Coordinates and monitors work activities. Produces written reports such as pass‑downs, weekly, or monthly. Performs quality, service, and safety inspections. Tracks equipment inventory, maintenance, and repair. Tracks supplies inventory and maintenance. Issues equipment and supplies. Monitors employees for proper use of personal protective equipment, supplies, and equipment. Reports employee personnel and customer issues to the supervisor. Corrects at‑risk behavior immediately and reports to the supervisor. Reports accidents and incidents to the supervisor immediately. Provides recommendations for corrective action on areas that need improvement. Maintains records, i.e., training, inspections, and data collection. Qualifications One to three months of related experience and/or training; high school diploma or GED; or equivalent combination of education and experience. Ability to read and understand simple instructions and short messages. Bi‑Lingual in Spanish a plus. Knows how to add and subtract two‑digit numbers and to multiply and divide with 10s and 100s. Ability to apply common sense knowledge to carry out instructions furnished in written, verbal, or diagram form. Has a valid driver's license and a personal vehicle registered in the applicant's name (mileage is reimbursed). Must be able to use a computer and utilize basic functions. Good written and verbal skills, excellent customer service, time‑management skills, and training abilities. Use of forklifts and pallet jacks a plus. Compensation: $19.00–$20.00 per hour. Shift: Monday to Friday 7am–3:30pm. SBM Management Services, LP and its affiliates are proud to be equal‑opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, veteran status, or other legally protected status. #J-18808-Ljbffr