Budtender (Vital Cannabis)

BUDTENDER

The customer experience at Vital Cannabis all starts and ends with the Budtender. As a Budtender you are on the front lines of creating an exceptional customer experience through product education and recommendations, a pleasant and friendly demeanor and focus on the customer needs. The budtender is responsible for promoting a work environment that is positive, fun, productive and rewarding for both the team and customers.

Roles and Responsibilities

Customer Service

• Quickly greet and assist all customers in a courteous and friendly manner.
• Demonstrates a positive attitude toward all customers. Always practice exceptional customer service. If needed, seek help from Lead Budtender or Managers.
• Assist customers with requests in-store and on the phone as necessary.
• Treat all customers and co-workers with dignity and respect.
• Verify customer identification/paperwork to ensure every customer is legally able to shop.
• Be well versed in products, in-store selections, promotions and specials to assist in up‑selling opportunities.
• Assist in maintenance of the sales floor and back‑of‑house so the store is clean, tidy, organized & well‑stocked.

Cash Handling, Transactions and Point of Sales Systems

• Accurately manage and maintain a cash drawer ensuring all transactions are accurately accounted for.
• Ensure that bills are verified utilizing tools provided to ensure fake tender is not accepted.
• Able to accurately create/update customer profiles and complete purchases within the Point of Sales system.
• Able to pull and print materials to correctly sticker and label product for the sales floor.

Work Experience

• Previous work experience in cannabis, or related service industry, or work environment including face‑to‑face customer service or cash handling is preferred but not required.
• Good oral and written communication skills.
• Bilingual in English/Spanish preferred but not required.
• Knowledge of basic computer software and some comfort in Point-of‑Sale software.

What You Should Bring

• Current MED badge required
• Valid ID, 21 and over only.
• High school diploma or equivalent preferred.
• Fun attitude and work ethic.
• Strong attention to detail and a team‑player attitude is a must.
• Sense of responsibility to abide by all company policies and procedures as well as compliance with all local, state and federal regulations.
• An eye for style, maintaining a neat and well‑groomed appearance, as well as good personal hygiene. Ensure that all clothing follows the company dress code.
• The ability to creatively cultivate long‑term customer relationships.

Working Conditions

• Ability to stand for extended periods of time and lift up to 50lbs multiple times per day.
• Schedule will vary depending on the needs of the business and can include nights, Weekends, and Holidays.
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes. Must be able to sit, stand, reach, and lift for long periods of time.