Support Specialist, Client Services

Job Title: Client Services Support Specialist

Job Type: Full-Time Non Exempt

Location: Minneapolis MN Hybrid

• Regular on-site presence is required.
• In-Office schedule: Tuesday-Thursday; additional in-office days are flexible based on role and business needs

Salary Range Note: This is a good faith estimate based on current benchmarks. Final compensation will be based on skills experience and internal equity.

About the Role

Love keeping things organized and making peoples day easier This role is for you! Were looking for a dynamic team player to bring energy and organization to our Client Services this role youll tackle a variety of administrative tasks that keep everything running smoothly behind the scenes. If youre detail-oriented love helping people and can juggle priorities with ease youll thrive here.

The ideal candidate is equal parts organized and adaptable someone who thrives in a fast-paced environment can work independently but also shines in a team setting and communicates with clarity and confidence. You should be comfortable navigating Microsoft Office and eager to pick up new tools quickly. Most importantly youre resourceful proactive and ready to take on challenges with a lets make it happen attitude.

Skills/Abilities

• Strong organizational skills with the ability to handle multiple tasks simultaneously
• Ability to work effectively and independently in a high-stress fast-paced environment
• Ability to be a self-starter and work autonomously as well as be part of a successful team Passionate about providing excellent customer service to both internal and external customers
• Excellent verbal and written communication skills
• Proactively protects internal and external confidential information
• Computer skills necessary for normal business matters (Microsoft Suite required Salesforce experience preferred)
• Effective and proactive problem-solving skills
• Strong attention to detail
• Showing up consistently and reliably because your presence makes a difference

Key Responsibilities

In this role youll be the go-to support for our Client Services teammaking sure every detail is handled with care and accuracy. Your day-to-day might include:

• Managing multiple inboxes answering routine questions from relocating employees clients vendors and internal employees and solving the trickier questions through effective problem solving
• Tackling administrative tasks accurately like data entry and document uploads that keep relocations moving
• Assist Relocation Counselors with file management track progression of service delivery information and communicate updates to Global Mobility Counselors to provide high-quality customer service
• Setting up new client initiations quickly and correctly
• Adding value to the relocation experience by developing relationships with our clients relocating employees Global Mobility Counselors and vendors
• Preparing and double-checking relocation and assignment cost projections
• Creating reviewing and updating reports for clients vendors and internal teams
• Performing quality assurance audits to keep relocating employee files accurate
• Spotting opportunities for process improvements and helping us enhance the customer experience
• Related duties as required to meet the ongoing needs of Plus

• No two days are the same - and thats exactly what keeps this role exciting!

Qualifications

• Minimum 1 year of experience in an administrative or customer service role
• College degree preferred or equivalent experience

Compensation and Benefits Summary

This role offers a salary range of $21 $25 hourly based on experience and qualifications.

In addition to base salary this position is eligible for:

• Annual discretionary profit-sharing bonus
• Paid floating holiday
• 401(k) retirement contributions

General Benefits :

• Multiple medical plan options with a significant portion of premiums paid by the company
• Dental and vision coverage
• Health Savings Account (HSA) with employer contributions
• Paid Time Off (PTO) and paid volunteer hours
• Company-paid life AD&D short- and long-term disability insurance
• Employee Assistance Program (EAP)
• Wellness incentives and strengths-based development culture
• Flexible work options (hybrid)

Why Plus Relocation

Our mission is simple: Deliver Delight. That starts with how we treat our own team. At Plus youll join a values driven group of people who believe in the power of team hold themselves to a standard of no excuses accountability and genuinely care about doing right by our clients and each other. We invest in your growth recognize your contributions and support you with benefits that go beyond the basics.

Ready to join us Apply today or reach out to learn more.

Plus Relocation is an equal opportunity employer. This position is open to applicants across the United accordance with applicable state pay transparency laws (including California Colorado Illinois Maryland Massachusetts Minnesota New Jersey New York Vermont and Washington) the full salary range for this role is disclosed above.

Required Experience:

IC