Client Support Associate, Employee Health & Benefits

Company: Marsh McLennan Agency

Client Support Associate, Employee Health & Benefits Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life. As our Client Support Associate on the Employee Health & Benefits team, your role involves coordinating information for client service requests and providing it to the client team for a prompt response. You prioritize gaining a thorough understanding of the different roles within our agency and the specific line of business we operate in.

In your position, you work under the guidance of the Client Manager, Strategic, and/or Consultant. You engage in communication with individuals both inside and outside the organization, always maintaining a customer service-oriented approach. Your role involves problem-solving, consultation, and providing advice and interpretation of policies and regulations. While you collaborate with outside vendors, you do not have the authority to make commitments on behalf of the organization. You handle confidential information and ensure its protection in all aspects of your job.

To excel in your role, you must demonstrate strong analytical skills. Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint, is essential. You work in a clean office environment, primarily during regular day hours. However, you are flexible and may need to work extended hours to meet the needs of our users and customers. Managing multiple priorities in a dynamic, fast-paced environment is a key aspect of your job. You have your own transportation and can attend both in-house and external meetings/events as required.

Our future colleague.

Bachelor's degree or equivalent work experience required.

Proficient knowledge of Microsoft Outlook, Word, Excel and PowerPoint.

Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.

These additional qualifications are a plus, but not required to apply:

Life & Health License or ability to obtain within 90 days.

Prior experience within insurance industry.

Valuable benefits.

Generous time off, including personal and volunteering.

Tuition reimbursement and professional development opportunities.

Hybrid work – minimum of 3 days in office.

Charitable contribution match programs.

Stock purchase opportunities.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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