Front Desk Coordinator

Job Description

Job Description

About Us:

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

Title: Front Desk Coordinator

Status: Full-time; Hourly, Non-exempt

Compensation: $19.00 - $22.00 per hour; depending on experience (specialty, clinic volume, front office preferred)

Essential job functions/duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet and check in patients in a courteous, friendly and professional manner.
• Verify patient information (insurance, address, telephone number), and make necessary changes in the practice management system.
• Provide new patient and annual update forms to patients and review forms for completeness and accuracy of information.
• Scan completed forms (in addition to insurance card if applicable) into practice management system under documents> patient documents, utilizing correct naming format. **MUST BE WITHIN 24 HOURS OF SEEING PATIENT**
• Verify patient identity by requesting government issued photo I.D. and scan into practice management system under documents> patient documents.
• Determine correct amount of co-payment and collects it before services are rendered. Collect on all bad debt and outstanding balances on accounts.
• Answer questions regarding patient accounts, services provided by the clinic and all other pertinent questions.
• Assist with chart preparation (flowsheet, medical record printing and retrieval).
• Check patient out, schedule follow-up appointments and scan completed flowsheet.
• Assure compliance with all HIPAA requirements. Maintain patient confidence and protect clinic operations by keeping information confidential and following release of information protocol.
• Assist call center with any incoming calls in a timely and professional manner and route to appropriate personnel when applicable.

Additional Responsibilities:

• Performs all other related duties as assigned or requested by the Practice Administrator.
• Accountability- Role Model, mission, vision and shared values.
• Customer Focus: Has a clear understanding of internal customer's needs, preferences, timelines, and decision-making criteria.
• Teamwork - If someone needs help, help them.
• Initiative – Be innovative, apply fresh ideas and continuously improve how you do your work.
• Confidentiality – Maintains strict confidentiality and respect the privacy of others.
• Ethical – Demonstrate consideration and appreciation for co-workers and customer.
• Respect – Demonstrate – consideration and appreciation for co-workers and customer.

Knowledge/Skills/Abilities Required

• Excellent computer skills
• Ability to type at least 40 WPM.
• Knowledge of filing and charting procedures
• Ability to use calculator and office equipment.

Education/Training Required:

• Degree/Certification in Medical Assisting preferred
• One (1) year of e-Clinical Works (eCW) or EHR system experience preferred
• Minimum 2 years of Front office experience required
• Bilingual Spanish / English (written and spoken) preferred

Benefits & Perks:

• Health, Dental, Vision (with HSA plans and employer contribution)
• 2 weeks PTO
• 5 days Sick Time
• 7 Company holidays + 2 Half-days
• 401K with company match
• Short & Long Term Disability
• Educational Assistance
• Shared company vehicles for required travel

Travel Requirements:

• Some inter-office travel may be required with the use of a company vehicle or mileage reimbursement.

EEO statement

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate. 

Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent or forceful inquires may also be blocked across our network at the domain level as spam. Thank you for your understanding.