Customer Service Representative Bilingual

Customer Service Representative (CSR) Bilingual

Are you passionate about helping people, building relationships, and being part of a high-energy retail team? Kimbrell's Furniture is looking for a Customer Service Representative (CSR) who thrives on delivering exceptional customer experiences while supporting sales growth and long-term customer relationships.

At Kimbrell's, we don't just sell furniture—we create lasting customer relationships. This role is more than customer service; it's a career opportunity with a path into leadership and sales roles. If you're motivated, people-focused, and ready to grow, we want to meet you.

As a CSR, you'll play a key role in ensuring every customer has a seamless and positive experience:

• Deliver a welcoming and professional experience in every interaction
• Build strong relationships that drive loyalty and repeat business
• Guide customers through their journey—from first visit to ongoing support

• Partner with the sales team to help drive revenue
• Assist with follow-ups, outreach, and customer engagement
• Support promotions, events, and in-store initiatives

• Help customers understand financing options and payment plans
• Assist with credit applications and transactions
• Provide solutions-oriented support for account questions

• Maintain accurate records and documentation
• Use POS systems and tools efficiently
• Support daily store operations and team collaboration

• Strong communication and people skills
• A customer-first mindset with a passion for helping others
• Sales-driven attitude with the ability to build relationships
• Organized and able to multitask in a fast-paced environment
• Willingness to learn financial processes and systems
• Must be Bilingual (Spanish)

This role is a stepping stone to exciting career opportunities, including:

• Assistant Store Manager
• Store Manager
• Sales Consultant

At Kimbrell's, you'll be part of a team that values service, trust, and growth. If you're ready to build a career—not just work a job—apply today. Compensation: $14.00 - $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.

Kimbrell's hand-selects furniture to uniquely offer customers a combination of style and value. Kimbrell's partnerships with Sealy and Jamison also offer comfort and value in its exclusive mattress lineups. Kimbrell's has expanded its quality home furnishings to include appliances, electronics, outdoor, and home decor that enhance customers' homes. A mainstay for the company remains its own in-house financing program that offers customers personalized credit.

Kimbrell's remains a family business dedicated to:

• Affordable style
• Friendly service
• Personalized credit
• Comfortable shopping