Administrative Assistant - Operations Support

Job Title

Lifsey-Retail Headquarters

Essential Functions

Logistical & Administrative Support

• Provides day-to-day administrative support to the Operations team, including scheduling meetings, preparing materials, taking notes, and tracking follow-up tasks.
• Manages department calendars and tracks critical deadlines and recurring responsibilities.
• Maintains inventory of operations-related supplies, uniforms, and retail support materials.
• Coordinates communication and logistical needs for store leadership and front-line staff.

Procurement and Inventory Coordination

• Submits, tracks, and manages purchase orders to support Operations and Retail initiatives.
• Monitors and reports on inventories of Donated Goods supplies, uniforms, and operational materials.
• Coordinates ordering and timely distribution of departmental supplies to store and warehouse locations.

Retail Liaison and Field Communication

• Serves as a liaison between Operations leadership and retail store teams, ensuring consistent and timely communication.
• Assists with coordination of third-party vendors supporting store operations and facility needs.
• Escalates field concerns appropriately to support continuous improvement and alignment with organizational goals.
• Primary point of contact for the Operations team with internal departments such as Accounting, Mission, Marketing and others.

Reporting and Data Management

• Supports the development of departmental reports, spreadsheets, and dashboards for performance tracking and project updates.
• Assists in compiling data for presentations, internal communications, and executive reporting.

Team Engagement and Culture Building

• Participates in departmental initiatives, team meetings, and cross-functional collaboration.
• Acts as a culture ambassador by promoting Goodwill's mission and values in all interactions.

Minimum Qualifications

Required Skills

Education

• High school diploma or GED required.

Experience

• Minimum of two years of administrative experience, preferably supporting operations, facilities, or retail functions.

Knowledge / Skills

• Proficient in Microsoft Office 365; ability to learn new systems quickly.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills with the ability to interact effectively at all levels.
• Ability to manage multiple priorities with professionalism and discretion.
• Strong people skills and a collaborative mindset; strong cross-departmental communication.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Associate's or Bachelor's degree in business administration, Communications, or related field.
• Experience in customer service, office management, or multi-departmental support roles.
• Familiarity with purchase order and procurement systems.
• Candidates should have a background in bookkeeping, record keeping or clerical work.