Customer Service Representative

Tekwissen

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on more than 65 years of experience, it deliver quality medicines, vaccines and diagnostic products, complemented by biodevices, genetic tests and precision livestock farming.

Job Title: Platinum Advisory Associate
Location: Buellton, CA 93427
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Shift timings: Monday-Friday, 8AM-5PM

Job Description:

The Platinum Advisor team is the face and voice of our brand. Advisors and Advisor Support Associates are on the front lines with our clients each day,
Delivering Best In Class service to veterinarians, physicians, and thousands of clients ordering formulas for their horses, dogs, cats and themselves.
Advisor Support Associates are smart thinkers, self-starters, engaged listeners, and provide educated recommendations and solutions to our clients.
Advisors Support Associates occasionally represent Platinum Performance at horse shows, dog shows, marathons, veterinary and medical conferences, and with clients
An Advisor Support Associate works with a tight-knit and supportive group of fellow Advisors and builds a broad range of experiences and skills.

Responsibilities:

Provide exceptional service, advisement and order-taking to clients, veterinarians and medical professionals that call Platinum Performance daily.
Compose clear electronic correspondence to clients through email and text.
Apply critical thinking and problem solving to provide supplement recommendations for clients and their animals.
Nurture client relationships through account management and follow up.
Occasional travel to equine and canine events to represent Platinum Performance.
Work cohesively with other Platinum Advisors, as well as other departments within Platinum Performance including Production, Quality Assurance, and Shipping.

Qualifications:

Currently enrolled or recently completed a bachelor's degree program, preferably in Animal Science, Nutrition, Agricultural Business, or related fields
Knowledge of equine and small animal products; or the equine industry
Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail
Excellent communication skills with clients and team members

TekWissen® Group is an equal opportunity employer supporting workforce diversity

Apply

Vacancy posted 1 day ago

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