Parts Counter Representative

Our family-owned and operated business is driven by our 4 Es of Doing Business - Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set, and knowledge as a Parts Counter Representative with an established organization, you could be the right fit for Rihm Family Companies. Benefits We Offer VERY COMPETETIVE PAY! Generous Personal Time Off Plan (PTO)+ Holidays Medical, Dental, Prescription & Vision Coverage Health Savings Account (HSA) with Employer Contribution Flexible Spending Account (FSA) 401(k) Savings Plan+ Employer Match Employer Paid Basic Term Life and AD&D Coverage Employer Paid Long Term Disability Insurance Short Term Disability Available with Employer Contribution Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity) Company Paid Training Employee Assistance Program Company Discounts (ex. Verizon Employee Discount) Red Wing Shoe Safety Footwear Program Position Summary Sells industry related parts over the counter, phone, email or in person while providing superior customer service to all customers. Essential Job Functions/Responsibilities Assists internal and external customers in obtaining required parts in a friendly, professional manner. Providing accurate and timely price quotes and other parts-related information to customers. Makes outbound sales calls as required. Responsible for developing and growing accounts as assigned. Up-sells customers with related parts. Issues credit for returned goods. Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company. Pulls orders for customers and helps load parts into vehicles. Inventory responsibility to include cycle counts, out-of-stock notifications to management, out-of-stock materials locating and ordering when needed, assigned out-of-stock replenishments, back-ordered and will-call parts follow-up. Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts. Coordinates and processes orders for shipment, delivery or pick-up. Participates in all training programs that are made available and keeps current on new products and product updates. Reviews open-order reports and closes/voids invoices within 60 days. Stays connected to other employees and customers through the use of email, voicemail as well as other forms of communication. Inspects cores and processes monthly returns to vendors. Demonstrate competency in parts learning system through participation in thee-learning product knowledge modules from PACCAR, Cummins and other parts knowledge systems. Other duties to meet business needs. #J-18808-Ljbffr