Campus Living Community Coordinator or Campus Living Community Assistant Coordinator

Job Description

Job Description:\n\nSpecial Information\n\n This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.\n There are two positions available through this recruitment: Campus Living Community Coordinator and Campus Living Community Assistant Coordinator.\n\nAbout the Department/College\nCampus Living at Northern Arizona University houses over 7,500 students and employees in over 20 campus living communities (CLCs), including traditional, suite and apartment housing. Our departmental vision, mission and foundational values work in concert to provide an intentional, comprehensive and expansive lens guiding all we do and how we do it.\n Campus Living Mission Statement: “We create a welcoming and vibrant campus living experience where community members connect, explore, and belong.”\nAbout the Position\nCampus Living is seeking candidates for two positions: Campus Living Community Coordinator (CLCC) or Campus Living Community Assistant Coordinator (CLCAC). The position offered will be determined based on the needs of the department, the assigned Campus Living Community, and the candidate’s qualifications and experience. Both positions are 12-month, full-time, live-in roles that support the daily operations, student development, staff supervision, and community engagement of a Campus Living Community.\n The Campus Living Community Coordinator or Assistant Coordinator supports students, staff, and the department in advancing the mission of Campus Living through staff supervision, community member engagement, operational processes, and attention to community facility needs. Depending on the position and assigned community, the role supports a Campus Living Community of approximately 350–800 residents and assists with the supervision, development, training, and evaluation of Community Assistants and, when applicable, graduate student staff.\n In collaboration with departmental staff and campus partners, the Campus Living Community Coordinator or Assistant Coordinator implements a community engagement framework that reflects current student development needs and trends. The position contributes to developing and maintaining a comprehensive, enriching, and connected campus living experience that promotes student success, engagement, belonging, and employee development.\n The position supports the day-to-day functioning of the Campus Living Community by addressing student and staff concerns, assisting with operational needs, responding to facility-related matters, and fostering a safe, welcoming, and supportive residential environment. The role works collaboratively with campus partners and departmental colleagues to identify community needs, implement programs and initiatives, and support student learning and development.\n The Campus Living Community Coordinator or Assistant Coordinator participates in rotating Tier 2 on-call coverage, including weekday, weekend, and holiday shifts. Responsibilities include responding to a wide range of high-level and critical incidents, providing emergency and crisis support, and offering consultation and assistance to Community Assistant Tier 1 on-call staff. The position requires sound judgment, effective communication, and collaboration with appropriate campus resources during emergency and crisis situations.\n During the summer months, the Campus Living Community Coordinator or Assistant Coordinator assists with the hiring, training, supervision, and evaluation of summer student staff. The position also participates in scheduled on-call coverage, responds to emergencies and critical incidents, addresses summer community concerns, and assists with building preparations and room turnover in designated residential facilities housing student and non-student occupants.\n While both positions share core responsibilities, the Campus Living Community Coordinator provides primary responsibility for the overall management of an assigned campus living community and may supervise approximately 7–17 Community Assistants and, in larger communities, a CLC Graduate Assistant. The Campus Living Community Assistant Coordinator assists with the daily management and operations of a larger campus living community and may assist with the supervision of approximately 17–22 Community Assistants. Both positions play an important role in supporting student success, staff development, community engagement, residential operations, and a connected campus living experience.Responsibilities Include\nCampus Living Community Coordinator\n35% - Staff Supervision and Development\n\n Hire, train, supervise, and evaluate 7-17 Community Assistants; may directly supervise one CLC Graduate Assistant, depending on community placement and operational need.\n Implement and assess a community engagement plan that provides guidance and expectations for Community Assistants (CAs).\n Work with staff members individually through one-on-one meetings/interactions, and as a team during weekly staff meetings, to encourage growth and development.\n Provide staff with ongoing positive and constructive feedback including a written evaluation to measure success and growth in the Community Assistant position.\n Facilitate staff meetings and participate in centralized staff meetings and in-services. Weekly staff meetings are scheduled for Wednesday nights from 7:00 p.m. - 9:00 p.m.\n Organize and facilitate staff development activities to promote a strong sense of team cohesion and support.\n\n30% - Student and Community Development\n\n Support students, staff, and Campus Living in advancing the departmental vision, mission, and foundational value areas.\n Interact and build rapport with community members from a wide variety of social backgrounds, providing them with personal and administrative support, with a commitment to help develop students.\n Develop an inclusive and welcoming environment for community members and staff; be aware of current events and issues which impact students coming from various backgrounds and experiences.\n Work with students to develop and maintain an atmosphere conducive to study and community living; encourage students to take responsibility for developing a communal atmosphere.\n Collaborate with campus partners and CL staff to develop and implement programs and initiatives that support student success and provide targeted resources for residents in specific campus living communities.\n Coordinate the election process and advise the Community Council to foster effective teamwork and support leadership development.\n Attend weekly Community Council meetings and meet with executive members.\n Attend Campus Living Student Association (CLSA) General Council meetings at least once a semester.\n Support an informative and active social media presence for assigned community in collaboration with Campus Living staff. \n\n15% - Administration and Operations\n\n Communicate regularly with supervisor and other ADs as needed to provide accurate, timely and detailed information, and to keep supervisor informed of situations occurring in the CLC.\n Assist with coordination of operational functions including student check-in/out, key/access card oversight, emergency room assignments, community transfers, damage charge assessments, and term transition checklist items.\n Utilize software to manage occupancy, community resources, student engagement reports, student employment, facilities work orders, etc.; become proficient with primary management systems including, StarRez, MS Teams, Maxient, and TMA.\n Review and collaborate with supervisor/other ADs to authorize expenditures for community engagement, community council, and staff development; ensure CL and NAU budgetary guidelines are followed.\n Tour and inspect facilities to ensure building security and safety.\n Provide input and feedback related to facility improvements that address student needs and enhance the community living experience.\n Serve as a liaison to departmental Facilities team. Report, track, and follow up on facilities issues in campus living community.\n Consider parents/guardians as partners in the growth and development of on-campus students; within FERPA guidelines, provide timely follow- up via email and/or phone with parents/guardians regarding their student concerns and experiences.\n Summer Responsibilities: Campus Living serves a variety of populations during the summer months including NAU students, focused-program participants, and conference guests. During the summer, CLC Coordinators:\n \n Hire, train, supervise and evaluate summer student staff.\n Respond to emergencies, critical incidents and community members’ concerns during scheduled on-call shifts.\n Oversee building preparations and room turnover.\n \n Complete other administrative tasks and processes as assigned and needed. \n\n10% - Student Support & Behavioral Education\n\n Provide and share “Tier 2” on-call coverage for campus, including weekday, weekend, and holidays.\n Collaborate and consult with “Tier 3” on-call staff for high-impact situations involving students and follow up with CA staff accordingly.\n Address emergency, crisis and large-scale situations appropriately as they arise and work to mitigate community impact.\n Provide support, guidance and appropriate referrals for community members in need of professional services and resources; be knowledgeable of campus and community resources.\n Apply conflict resolution skills when responding to students in crisis, roommate conflicts, student concerns, etc.\n Understand and enforce the policies and procedures of the NAU Student Code of Conduct and Campus Living Community Policies; lead with care and an educational focus on student behavior, individual and community impact, and student learning.\n Serve as a hearing officer for Campus Living and the Office of Student Rights and Responsibilities.\n Address inappropriate behavior of students incorporating a student development perspective and following due process; determine fair and appropriate educational sanctions; complete appropriate documentation; make conduct referrals as appropriate. \n\n5% - Departmental Engagement\n\n Serve on departmental committees to coordinate and manage processes, develop schedules and trainings, address critical issues impacting students and staff, etc.\n Attend scheduled weekly departmental meetings, quarterly retreats, staff meetings, workshops, and other developmental opportunities.\n Open and close campus living community at the beginning and end of each term transition; submit end of semester reports.\n Participate and assist in facilitating departmental student employee trainings; plan and implement community-specific staff training sessions related to the role and areas of improvement. \n\n5% - Other\n\n Other duties as assigned. \n\nCampus Living Community Assistant Coordinator \n35% - Staff Supervision and Development\n\n Collaborate with CLCC, Sr. to assist with hiring, training, supervising, and evaluating approximately 17-22 Community Assistants.\n Participate in the implementation and assessment of a community engagement plan that provides guidance and expectations for Community Assistants (CAs).\n Work with staff members individually through one-on-one meetings/interactions, and as a team during weekly staff meetings, to encourage growth and development.\n Provide staff with ongoing positive and constructive feedback including a written evaluation to measure success and growth in the Community Assistant position.\n Help facilitate staff meetings and participate in centralized staff meetings and in-services. Weekly staff meetings are scheduled for Wednesday nights from 7:00 p.m. - 9:00 p.m.\n Organize and facilitate staff development activities to promote a strong sense of team cohesion and support.\n\n30% - Student and Community Development\n\n Support students, staff, and Campus Living in advancing the departmental vision, mission, and foundational value areas.\n Interact and build rapport with community members from a wide variety of social backgrounds, providing them with personal and administrative support, with a commitment to help develop students.\n Develop an inclusive and welcoming environment for community members and staff; be aware of current events and issues which impact students coming from various backgrounds and experiences.\n Work with students to develop and maintain an atmosphere conducive to study and community living; encourage students to take responsibility for developing a communal atmosphere.\n Collaborate with campus partners and CL staff to develop and implement programs and initiatives that support student success and provide targeted resources for residents in specific campus living communities.\n Coordinate the election process and advise the Community Council to foster effective teamwork and support leadership development.\n Attend weekly Community Council meetings and meet with executive members.\n Attend Campus Living Student Association (CLSA) General Council meetings at least once a semester.\n Support an informative and active social media presence for assigned community in collaboration with Campus Living staff.\n\n15% - Administration and Operations\n\n Communicate regularly with CLCC, Sr. to provide accurate, timely and detailed information, and to keep supervisor informed of situations occurring in the CLC.\n Assist with coordination of operational functions including student check-in/out, key/access card oversight, emergency room assignments, community transfers, damage charge assessments, and term transition checklist items.\n Utilize software to manage occupancy, community resources, student engagement reports, student employment, facilities work orders, etc.; become proficient with primary management systems, including StarRez, MS Teams, Maxient, and TMA.\n Assist with submission of purchase requests for community engagement, community council, and staff development; ensure CL and NAU budgetary guidelines are followed.\n Tour and inspect facilities to ensure building security and safety.\n Provide input and feedback related to facility improvements that address student needs and enhance the community living experience.\n Consider parents/guardians as partners in the growth and development of on-campus students; within FERPA guidelines, provide timely follow-up via email and/or phone with parents/guardians regarding their student concerns and experiences.\n Summer Responsibilities: Campus Living serves a variety of populations during the summer months including NAU students, focused-program participants, and conference guests. During the summer, CLC Assistant Coordinators:\n \n Hire, train, supervise and evaluate summer student staff.\n Respond to emergencies, critical incidents and community members’ concerns during scheduled on-call shifts.\n Oversee building preparations and room turnover.\n \n Complete other administrative tasks and proce