Call Center Agent

Call Center Agent

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a motivated and sales-focused Call Center Agent to connect with prospective and existing customers, identify their needs, and promote relevant products and services. This role is ideal for individuals who enjoy communicating with people, building relationships, and working toward measurable sales goals.

Responsibilities

• Contact prospective and existing customers by phone.
• Present and explain products and services clearly and professionally.
• Identify customer needs and recommend appropriate solutions.
• Generate and qualify sales opportunities through customer conversations.
• Follow up with leads and prospective customers to support sales growth.
• Build positive customer relationships and encourage repeat business.
• Maintain accurate records of calls, customer interactions, and sales opportunities.
• Work toward individual and team sales performance goals.
• Participate in ongoing sales training and coaching.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Confident and comfortable speaking with customers by phone.
• Goal-oriented and motivated by performance.
• Strong persuasion and relationship-building abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.

Additional Information

• Stable schedule and consistent work opportunities.
• Opportunities to develop professionally and take on additional responsibilities.
• Build valuable skills in warehouse operations, inventory management, logistics, organization, and teamwork.
• Opportunity to grow within a developing organization.
• Work alongside a collaborative and professional team.
• Learn company processes, warehouse procedures, and operational standards.
• Gain practical experience and abilities that can support long-term career growth.