Systems Analyst

IT Support Technician (IT/OT Environment)

Description

Reporting to the IT Operations Manager, the IT Support Technician will provide frontline technical support across both Information Technology (IT) and Operational Technology (OT) environments. This role serves as the primary point of contact for end users, ensuring reliable support of business-critical systems, infrastructure, and industrial operations technology while delivering exceptional customer service.

Top-Skills

3+ years of experience in applicable Information Technology discipline.

2+ years of direct experience in troubleshooting Microsoft Windows Operating Systems.

Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate.

Ability to participate in on-call rotation and respond on-site within 30 minutes to resolve significant outages.

Demonstrated strong analytical and problem-solving skills.

Key Responsibilities

• Provide hands-on and remote technical support for desktops, laptops, mobile devices, software applications, VoIP systems, printers, audiovisual equipment, and end-user computing environments.
• Troubleshoot, repair, image, deploy, and maintain hardware and software while supporting system performance, upgrades, and hardware refresh initiatives.
• Support IT infrastructure including network connectivity, VLAN management, server and storage systems, data centers, network closets, wireless access points, cabling, fiber infrastructure, and VoIP gateways.
• Assist with OT systems including industrial PCs, HMIs, PLC-connected equipment, SCADA connectivity, data historians, control networks, and site-specific operational technologies.
• Support cybersecurity initiatives through endpoint protection, patch management, network segmentation monitoring, and adherence to corporate security standards.
• Install, maintain, and troubleshoot equipment within data centers, network closets, and OT control rooms while coordinating with remote IT and engineering teams.
• Serve as the first point of contact for technical issues via phone, email, instant messaging, and walk-up support, ensuring timely resolution and communication throughout the support process.
• Document incidents, service requests, changes, and solutions within ServiceNow while maintaining SLA compliance and contributing to knowledge management resources.
• Track and manage IT and OT hardware assets, maintain system documentation, network diagrams, equipment inventories, and configuration records.
• Collaborate with IT, engineering, operations, vendors, and third-party partners to support maintenance activities, outages, projects, and continuous improvement initiatives.
• Monitor and support critical infrastructure including UPS systems, network switches, firewalls, communications systems, plant control systems, radios, paging systems, and terminal/pipeline communications.

Required Skills & Experience

• Experience providing desktop and help desk support in a Windows environment.
• Strong troubleshooting and diagnostic skills for hardware, software, and network-related issues.
• Hands-on experience supporting desktops, laptops, mobile devices, VoIP phones, printers, and peripherals.
• Working knowledge of Active Directory, user account administration, distribution lists, and access management.
• Experience utilizing ServiceNow for ticket management, change requests, user administration, and service desk operations.
• Familiarity with cloud-based systems and Microsoft technologies.
• Understanding of networking fundamentals, including TCP/IP, VLANs, wireless networking, and connectivity troubleshooting.
• Strong communication, customer service, and relationship-building skills.
• Ability to work effectively both independently and within a team environment.

Preferred Qualifications

• Experience supporting industrial or operational technology (OT) environments.
• Experience with PC deployment projects, operating system migrations, imaging, and hardware rollout initiatives.
• Exposure to server, storage, and infrastructure support.
• Knowledge of OT cybersecurity principles and industrial control systems.
• Experience working in regulated, production, manufacturing, energy, transportation, or critical infrastructure environments.

Job Type & Location

This is a Contract position based out of Tacoma, WA.

The pay range for this position is $25.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Tacoma, WA.

This position is anticipated to close on Oct 28, 2026.

This is a fully onsite position in Tacoma,WA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.