Global Head of Support & Customer Experience
Plaid Inc
Plaid Inc in San Francisco is seeking a Head of Support to own global support strategy. You will lead a distributed team focused on delivering high-quality customer support while managing critical incidents and aligning with cross-functional teams. The ideal candidate has extensive experience in technical customer support, at least 10 years in the industry with a strong background in fintech or B2B SaaS. Join us in unlocking financial freedom by leading the gold standard of support in fintech. #J-18808-Ljbffr Plaid Inc
- Pulse Games in New York City is seeking a Head Of Customer Support to lead global player support operations. This role involves shaping customer support strategy and ensuring an enjoyable player experience by overseeing all support operations. The ideal candidate has 7+...Suggested
$300k - $350k
Cantor Fitzgerald is seeking a Head of Application Support to define and execute the application support... ...for FMX. The role involves leading global support teams, managing major incident... ...must have at least 8 years of experience in application support within financial...Suggested$201k - $259k
...Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our... ...sales through implementation while supporting long-term account growth and... ...continuously improve the customer experience.Establish operational excellence across...SuggestedFull timeWork at office- ...a sustainable future and solutions for global change. We have a diverse range of portfolios... ...! What’s the role? Lead the end-to-end customer experience strategy across all customer... ...programming. Consolidate feedback from surveys, support, sales, and digital analytics into...SuggestedLocal area
- ...challenges, and see your impact in how customers transform and grow. If you're ready to bring... ...distributed, secured, and monetized at global scale. We are seeking a Global... ...clarity, insight, and decisiveness . ~ Experience leading cross‑functional teams without direct...SuggestedPart timeWork at officeLocal areaRemote work
$248k - $379k
...economic opportunity for every member of the global workforce. Our products help people make... ..., and often most challenging, global customers in order to help them reach their... ...stakeholders to ensure a cohesive customer experience across geographies, sharing best practices...For contractorsWork at officeFlexible hours- ...explore new frontiers, create unforgettable experiences, and build a legacy that inspires... .... You'll be the chief architect of our customer support and platform integrity infrastructure,... ...entertainment and storytelling look like at global scale. Every piece of content we...Relocation packageFlexible hours
$175k
...media companies. The Opportunity As a Global Client Executive, you will own and grow... ...Engineering, Product, Marketing and Customer Success to ensure the deals you close are... ...Looking For ~8+ years of enterprise sales experience, with a track record of closing and...Contract workRemote workWorldwideFlexible hours- About the TeamTikTok's Global Business Solutions (GBS) team is at the forefront of driving... ..., new product adoption, and custom strategy development- Lead client-facing... ...deliveryMinimum Qualifications- 2+ years of experience in campaign management, with a strong emphasis...
$136.5k - $400k
...Managing Director, Client Executive Manager – Global Payments & Trade Location: New York City, NY As the Head of U.S. Corporate & Public Sector for our Sales/Client... ...Service leaders to deliver best‑in‑class client experiences, accelerate issue resolution, and improve client...Temporary work- About the Team:TikTok’s Global Business Solutions (GBS) team is at... ...the sales team to provide support and expertise in meeting client... ...and providing best in class customer service to both internal and... ...years of campaign management experience- Mobile marketing background...
- Coberon Chronos is seeking a Global Customer Success & Support Lead in the medical devices space. The role focuses on building a high‑performing, international team and delivering exceptional service to healthcare clients worldwide. You will drive the global CS strategy...Worldwide
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
- ...dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus on... ...possesses strong leadership and communication skills. Experience with customer support platforms like Zendesk is required...
- ...coordination, and credit management for multinational clients. The role focuses on building strong client relationships across Citi’s Global Network Banking platform in a hybrid work environment. The ideal candidate has 5+ years in client management within financial...
- ...based role based in the United States, seeks a Senior Client Executive for GAM - Legal to lead high-value global accounts as the primary post-sale owner of customer outcomes. You will drive retention, renewal success and expansion readiness across geographies and...Remote work
- About the Team:TikTok’s Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable... ...as Product and Engineering.Minimum Qualifications:- 4+ years of experience in client solutions, account management, digital advertising,...
- ...Global Client Lead Hybrid in New York, NY - Hudson Yard (Hybrid 3 Onsite / 2 Remote) Education/Experience: Bachelor's degree or higher in marketing or related field preferred. Skills: Performance Marketing experience, Brand advertising experience, Ability to manage...Local areaRemote work
- ...TeamReporting to the Lead of Global eDiscovery, this role will serve... ...of eDiscovery case managers supporting litigation, investigations,... ...technical stakeholders to manage custom data types, proprietary... ...Bachelor's degree with extensive experience in eDiscovery, litigation...Private practice
$69k - $160k
Vice President, Client Coverage - Global Client Management, Investment ManagersAt BNY, our culture allows us to... ...approach, and collaborate with partners across BNY to support the delivery of a seamless client experience. In this role, you’ll make an impact in the...Temporary workWorldwideFlexible hours- FICO is seeking a Senior Director, Client & Partner Education and Enablement to lead global learning programs for its Platform and Enterprise Fraud Solutions. You will design scalable enablement frameworks and drive adoption across clients, partners, and internal stakeholders...
$95k - $110k
...detail-oriented CRM Executive to join our Global Marketing team. The CRM Executive will... ...They will also be responsible for creating custom email modules and campaigns leveraging... ...and CSS, enhancing the overall member experience and engagement. The ideal candidate will...Full timeApprenticeshipLocal areaWeekend work- BCD Travel is seeking a Global Client Team - Project Manager to lead operational and technology project initiatives across global accounts, coordinating multi-country deployments and utilizing PM methodologies (PMP, OPPM, Prince2, Six Sigma). You will deliver projects...Remote jobLocal area
- Omnicom Production in New York City is seeking an Associate Account Director to partner with the Global Client Lead. You will manage a global client partnership, work with creative and strategy leads, and coordinate with internal teams and external partners to deliver...
- Sanofi is seeking a Global Medical Director Stakeholder Engagement (Immunology) to lead the TA engagement strategy across Immunology priorities and major medical societies. You will drive executive-level engagement with KOLs, societies, and influencers, translating disease...
- ...role offers the chance to engage in client pitches and contract negotiations, providing a pathway for professional growth within a global media agency. The successful candidate will work closely with senior account and project managers, ensuring compliance and conducting...Contract work
$113.5k - $259.5k
...confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams... ...with deep process and service delivery experience that distinguishes the EY organization in... ...quality, compliance, and maintainability. Support sales-to-implementation handover...Summer holidayLocal areaFlexible hours$263.33k - $291.67k
About the Role The Uber Eats Global Delivery Partnerships team is seeking a highly accomplished... ...of 6 years of full‑time, progressive experience Experience in end‑to‑end global... ...or marketplace solutions, specifically supporting direct‑to‑consumer delivery at a high‑growth...Full timeFlexible hours$300k - $350k
...The Head of Application Support will play a crucial role in defining and executing our application support... ...a proven track record in managing global support teams and a deep... ...workflows and FIX protocols.8+ years of experience in application support or production...- Ergo, a global intelligence, consulting and forecasting firm, seeks a custom researcher and project manager for its New York City office. The role requires full-time availability in NYC, multilingual proficiency, and the ability to lead primary research and client engagements...Full timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Global Head of Support & Customer Experience. Be the first to apply!
- director of student support services New York, NY
- director of support New York, NY
- head of customer experience New York, NY
- director of customer experience New York, NY
- airline customer New York, NY
- customer engineer New York, NY
- customer retention New York, NY
- customer project program manager New York, NY
- customer insights analyst New York, NY
- verizon customer New York, NY


