Customer Contract Admin Analyst

MILLENNIUMSOFT

Durham, NC

Roles & Responsibilities

Accounts Receivable Management: Monitor and manage receivables to ensure timely collections.
Collections: Initiate and manage collection activities, including sending reminders, making collection calls, and negotiating payment plans.
Customer Communication: Address customer inquiries regarding account status, payment discrepancies, and billing issues.
Reporting: Prepare and present reports on accounts receivable status, collection activities, and credit risks to management.
Record Maintenance: Maintain accurate and up-to-date records of all credit and collection activities.
Dispute Resolution: Collaborate with internal teams and customers to resolve payment disputes and discrepancies.
Policy Compliance: Ensure adherence to company credit and collection policies.
Process Improvement: Identify and implement efficiencies in the credit and collections process.

Experience Required

3+ years of experience as a Credit & Collections Specialist or in a similar role.
Strong understanding of credit and collections principles and practices.
Experience working with targets and tight deadlines.

Skills & Certifications

Proficiency in accounting software (Great Plains) and Microsoft Office Suite (Excel, Word, PowerPoint).
Excellent verbal and written communication skills.
Strong customer service orientation.
Attention to detail and organizational skills.
Strong analytical and problem-solving abilities.
Ability to work independently and manage multiple tasks simultaneously.

Eligibilities & qualifications

Bachelor's degree in Finance, Business, or a related field.
Comfortable working in a fast-paced environment with collection targets.

Apply

Vacancy posted 4 days ago

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