Customer Contract Admin Analyst
MILLENNIUMSOFT
Roles & Responsibilities
- Accounts Receivable Management: Monitor and manage receivables to ensure timely collections.
- Collections: Initiate and manage collection activities, including sending reminders, making collection calls, and negotiating payment plans.
- Customer Communication: Address customer inquiries regarding account status, payment discrepancies, and billing issues.
- Reporting: Prepare and present reports on accounts receivable status, collection activities, and credit risks to management.
- Record Maintenance: Maintain accurate and up-to-date records of all credit and collection activities.
- Dispute Resolution: Collaborate with internal teams and customers to resolve payment disputes and discrepancies.
- Policy Compliance: Ensure adherence to company credit and collection policies.
- Process Improvement: Identify and implement efficiencies in the credit and collections process.
- 3+ years of experience as a Credit & Collections Specialist or in a similar role.
- Strong understanding of credit and collections principles and practices.
- Experience working with targets and tight deadlines.
- Proficiency in accounting software (Great Plains) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Attention to detail and organizational skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple tasks simultaneously.
- Bachelor's degree in Finance, Business, or a related field.
- Comfortable working in a fast-paced environment with collection targets.
Vacancy posted 1 day ago
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