Retail Manager 1

Lead High-Volume Retail Dining Operations on a Vibrant College Campus

Sodexo's Campus Segment is seeking a Retail Manager 1 to join our team at a large university dining account in Troy, NY. We are looking for an energetic and innovative leader who thrives in a fast-paced retail environment, enjoys developing high-performing teams, and is passionate about delivering exceptional customer experiences.

In this role, you will oversee the daily operations of multiple retail dining concepts across campus, ensuring excellence in food quality, customer service, financial performance, and operational execution. As a hands-on leader, you will foster employee engagement, embrace technology-driven solutions, support strategic growth initiatives, and maintain the highest standards of safety and compliance. This position is ideal for someone who can motivate teams, drive accountability, and continuously improve operations while creating a welcoming and dynamic dining experience for the campus community.

What You'll Do

• Lead and support daily retail dining operations across multiple campus food concepts.
• Ensure a strong culture of safety with a zero-harm mindset for employees, customers, and food safety practices.
• Maintain high standards for food quality, presentation, and customer service.
• Oversee cash handling procedures, financial controls, and compliance with Sodexo policies.
• Train, coach, and develop front-line employees, supervisors, and managers.
• Drive employee engagement and create a positive team culture.
• Monitor operational performance and implement improvements to enhance efficiency and guest satisfaction.
• Ensure compliance with HACCP, food safety, sanitation, and operational standards.
• Support the implementation of new retail programs, technologies, and innovation initiatives.
• Manage opening and closing procedures while maintaining operational consistency.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Experience managing retail food service, dining, hospitality, or campus dining operations.
• Strong leadership skills with a proven ability to develop and motivate teams.
• Knowledge of cash handling, financial controls, and operational best practices.
• Experience with food safety, HACCP, sanitation, and regulatory compliance.
• Excellent customer service and relationship-building skills.
• Ability to adapt to new technologies, systems, and retail programs.
• Strong organizational, communication, and problem-solving abilities.
• A collaborative mindset with a passion for operational excellence and continuous improvement.
• Ability to thrive in a fast-paced, high-volume environment.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma, GED or equivalent experience