Store Manager

Job Description

Job Description

The Store Manager is responsible for managing all aspects of store operations while driving sales, upholding policies and procedures and maintaining in-store standards.

The Store Manager should understand the detail and complexity of Gretchen’s Hallmark Group, the retail industry and the competition in the marketplace. He/she must be action-oriented, make decisions with ease, and comfortably handle risk. They must possess integrity and trust.

The Store Manager is expected to consistently deliver exceptional customer service, display strong management skills, and identify and develop talent. He/she will motivate direct reports, select and build effective and successful teams to achieve business goals. SM is responsible for creating an environment where all team members feel motivated and engaged.

The Store Manager’s primary duties are, but are not limited to:

1.

Drive Results:

The Store Manager is the key to driving results by demonstrating exemplary planning to meet all sales metrics and KPIs. Goals include, but are not limited to Sales Plan, Crown Rewards Conversion, Medallia (Connect) Score, and IAT. 2.

Attract and Retain Talent:

Recruit and onboard new employees according to hiring and training guidelines. Cultivate and maintain a positive work environment to retain top talent. 3.

Develop People:

The key to leading a team is clearly defining and delegating roles to ensure everyone is fully trained and capable of completing assigned jobs. The SM should identify, develop and implement targeted training. 4.

Operational Excellence:

The SM is directly responsible for ensuring both the selling floor and backroom are clean, neat and orderly every day. 5.

Merchandising:

The SM is responsible for executing and maintaining visual standards according to company guidelines. He/she will bring the product to life by merchandising the store to create displays and statements that are exciting and invite our guests to explore and shop. 6.

Self-development

: The SM must actively seek new ways to grow and be challenged using both formal and informal development channels.

To achieve the responsibilities above, the Store Manager must be skilled in the following competencies:

1. Ensures Accountability

: Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into the work. 2. Attracts Top Talent:

Identifies, attracts and selects diverse and high-caliber talent. 3. Communicates Effectively:

Encourages open expression of diverse ideas and opinions. Provides timely and useful information to others in the organization. 4.

Business Insight:

Applies knowledge of business and current market trends to advance the organization’s goals. Effectively utilizes knowledge of sales drivers, strategies and tactics played out in the marketplace 5.

Customer Focus: Identifies

opportunities and builds solutions that meet customer expectations. Establishes and builds lasting customer relationships. 6.

Decisions Quality:

Makes sound decisions in the absence of complete information by utilizing experience, analyzing information and exercising good judgement. 7.

Develops Top Talent:

Places a high priority on developing others. Develop others through coaching, feedback, and exposure. The SM should develop a leader to their own level. 8.

Being Resilient:

Maintains confidence and positive attitude under pressure. Faces adversity and grows from hardship and setbacks. 9.

Optimizing Work Process:

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. 10.

Drive Results:

Consistently achieving results, even under tough circumstances. Qualifications

· Associate or bachelor’s degree preferred. Three or more years of retail management experience. · Demonstrate strong leadership, organizational and planning skills as well as effective management, interpersonal, and problem-solving skills. · Familiarity with technology is required; computer-based training expertise is preferred. · Ability to work a flexible schedule; including, but not limited to, holidays, evenings and weekends. · Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder and carry up to 40 pounds; i.e., fixture parts and cartons of product. · Must be proficient in all duties and competencies listed above.