General Manager

Retail General Manager JARS Cannabis is seeking a Retail General Manager to plan and manage all aspects of day‑to‑day operations in our high‑volume dispensary. About the Role The Retail General Manager leads a team of assistant and inventory managers and is accountable for all aspects of managing a single retail store, as well as all other projects and duties assigned. You will be responsible for managing personnel, customer relations, sales goals, inventory, and the daily operations of all store‑related matters while adhering to strict state and CRA regulatory guidelines. You will communicate effectively with all levels of the organization to implement and maintain deals, protocols, policies, and procedures in accordance with company standards, values, and leadership code. Successful candidates will complete mandatory training through JARS University – conducted both virtually and in‑person at our mock‑store training facility. Job Duties Communicate with and coach staff on a regular basis to ensure the dispensary's excellence in sales and service Carry out all assigned operational, sales, and retail tasks put forth by the company Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention Fulfill staffing needs and coordinate scheduling Manage and inspire staff to deliver the highest level of customer service that embodies the JARS brand, increasing customer retention Oversee online orders and curbside operations to ensure orders are being fulfilled by designated employees Forecast and adjust payroll to maximize productivity, achieve sales and payroll goals, and complete workload Manage and motivate staff including hiring, terminations, performance management, and recognition Review and assist in receiving all deliveries with diligence and accuracy, in accordance with company and state regulations Oversee supply orders placed by Assistant Managers Handle customer returns and discount codes Ensure team members are trained in accordance with JARS training processes and set up for success Oversee and drive all back‑of‑house processes, including special orders, accounting procedures (tips, cash sheets, etc.), employee samples, product merchandising, and weekly deals Utilize reporting tools available in the POS system to motivate employees to push sales and promotions Effectively resolve escalated customer issues and drive repeat business Identify under‑performing metrics and develop strategies leveraging company programs, tools, and resources to improve and grow the business Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction Ensure compliance with all JARS policies, procedures, and standards, as well as CRA and state laws Oversee inventory to ensure all tasks are completed in accordance with JARS policies and CRA and state regulations Ensure e‑commerce pages and online menus are up‑to‑date and accurate Direct and communicate goals and duties with Assistant Managers Maintain a strong, professional, and communicative relationship with the District Manager Other duties may be assigned as needed or warranted by upper management Requirements Must be 21 years of age or older High school diploma or GED required Minimum 5 years of retail management experience Knowledge of, or a willingness to learn, state‑specific cannabis laws and CRA regulatory compliance Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint Exceptional interpersonal, communication, and customer service skills Strong problem‑solving and decision‑making skills Ability to identify top talent and train, develop, and retain great people Must have strong mathematical and accounting skills Must have a natural sense of accountability and a Team Player mentality Treats people with respect, keeps commitments, inspires trust, and upholds organizational goals with integrity Work Atmosphere / Physical Demands Requires prolonged standing and some bending, stooping, and stretching Ability to operate a computer, POS system, and other office equipment Moving up to 30 pounds on occasion Work will generally be performed in a fast—paced retail cannabis dispensary Involves frequent contact with patients and staff Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion Job Type: Full‑time Schedule 10‑hour shift 8‑hour shift Holidays Monday to Friday Weekend availability required Employee Benefits Free Employee Assistance Program Health, Dental & Vision Insurance (full‑time employees only) 401(k) Plan Paid Time Off Employee Discount Monthly Bonus Incentives Internal Growth Opportunities Voluntary Life Insurance & Supplemental Medical Insurance Bereavement Time Pay Parental Leave JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Per CRA guidelines, all candidates are subject to a State of Michigan background search. Any candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered. #J-18808-Ljbffr