Call Center Rep

Call Center RepresentativeVertical Alliance Group is the parent company of INFINITI Fleet Safety Training—online training tools, including a learning management system for industries like transportation, distribution, and warehousing.We are seeking a motivated and results-driven Call Center Representative handling outbound calls to generate new business opportunities by identifying, contacting, and qualifying potential clients. This role plays a critical part in building and maintaining a strong sales pipeline for our Account Executives to convert into closed business. The ideal candidate is confident on the phone, persistent, and skilled at initiating conversations that lead to meaningful opportunities.Key responsibilitiesUsing our database, researching and identifying potential customers who fit the company's ideal customer profileContacting prospects businesses through various channels, including cold calling, emailing, etc.Setting up demo meetings for the Account Executives team to take over the sales processUsing tools like a CRM to track leads and manage communicationsNecessary skillsExcellent communication and interpersonal skillsPrevious experience in a call center role is a plusStrong work ethic and a desire to succeedAbility to work independently as a self-starterDetail-oriented and organizedAbility to handle high call volumes and multitask in a fast-paced environmentProficient in Microsoft Office Suite (Excel, Word)Ability to quickly learn and adapt to new systems and processesBilingual (English/Spanish) is a strong plusWhat We Offer:Competitive pay + bonus opportunitiesBenefitsSupportive team environmentOpportunities for professional development and advancementA chance to make a real impact with clients Infiniti Workforce Solutions