Client Experience Specialist (Remote)

OverviewWe are looking for a Remote Client Experience Specialist in the Miami area to support clients throughout the travel planning process. This role involves assisting with reservations, answering questions, and ensuring a smooth and enjoyable planning experience.In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences.This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required.Key ResponsibilitiesServe as a main point of contact for client communication via email, phone, and messagingAssist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packagesRespond to inquiries with accurate, timely, and helpful informationSupport clients with reservation coordination, confirmations, and itinerary updatesResearch destinations, resorts, and travel options to match client preferencesMaintain organized records of client details and bookingsProvide pre-travel guidance and follow-up support after tripsCollaborate with suppliers and booking platforms to ensure accuracy and quality serviceQualificationsStrong communication and interpersonal skillsAbility to stay organized and manage multiple client requestsComfortable working independently in a remote environmentAttention to detail and problem-solving mindsetBasic computer and internet navigation skillsCustomer service, hospitality, or travel experience is a plus (not required)What We OfferFlexible remote scheduleAccess to training, tools, and ongoing mentorshipSupportive team environmentOpportunity to build professional skills in customer relations and travel planningPerformance-based earning potential with no capIdeal CandidateThis role is a great fit for individuals who:Enjoy helping others and creating positive experiencesHave an interest in travel, hospitality, or event planningAre self-motivated and dependableWant a flexible opportunity that can grow over timeAdditional InformationThis is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.J-18808-Ljbffr