Voice of the Customer Coordinator: Drive CX & Growth
Fictiv
MISUMI Americas is seeking a VOC Coordinator to translate customer feedback into actionable insights across Customer Experience, Product, Logistics, and Engineering. You will own the end‑to‑end lifecycle of survey feedback, drive root cause analysis, and communicate findings to stakeholders to reduce friction and improve loyalty. The role emphasizes data analysis (NPS, CSAT, open‑text) and regular VOC reporting, with a focus on closing the feedback loop with customers and driving program #J-18808-Ljbffr Fictiv
Vacancy posted 3 days ago
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