Cage Cashier

Cashier Position

Responsible for the cash processing needs for Chinook Winds Gaming, following strict procedures to ensure Chinook Winds assets are protected. The Cage/Player Services cashier is responsible for providing exemplary guest service by greeting guests and providing accurate information on club amenities, current promotions, and general property information.

Essential functions include maintaining assigned bank funds while protecting company assets, performing all duties in accordance with Chinook Winds Casino Resort strict policies and procedures, and performing all duties in accordance with Chinook Winds Casino Resort guest service standards. Notify supervisor of guest complaints and concerns, maintain general knowledge and provide information to guests of Chinook Winds Casino Resort events, programs and services. Cashes jackpot tickets, cuts and counts casino chips for redemption, performs money transactions for checks, cash advances on a credit card and point redemption vouchers, complies with rules and regulations pertaining to Title 31 of the Bank Secrecy Act through compliance software, participates in slot drop as a runner, researched and resolve balancing discrepancies, issuance of winner circle cards, provide information on benefits of club and tier amenities, accurate group coding of promotions and events, performs redemptions, answering phones and call back lists, accesses the player tracking system and makes edits to the system as necessary, queries the player tracking database for specific marketing/gaming information including guest demographics, comments, and needs, understands and operates the player tracking systems (database) and other related computer systems, participate in the implementation of promotions, maintains a working knowledge of Chinook Winds Casino Resort events, promotions, and services, provides input or recommendations for improvements and changes in processes or services, completes all required paperwork as it applies to job function, and all other duties as assigned.

Requirements include workers in this position must be 21 or older, communication skills- ability to communicate effectively with others verbally, guest oriented- ability to take care of the guests' needs while following company procedures, enthusiastic- ability to bring positive energy to the performance of a task, interpersonal- ability to get along well with a variety of personalities and individuals, high school diploma or GED, two years of cash handling experience preferred, one year of guest service experience in a high-volume setting, Microsoft Office beginner level including Word, Excel, and Outlook, knowledge of Excel, 10-key experience, Siletz Tribal Gaming License, must be able to pass the Title 31 testing, must have outstanding people skills.

Physical demands include standing constantly, walking frequently, sit occasionally, handling/fingering constantly, reach outward constantly, reach above shoulder occasionally, climb not applicable, crawl occasionally, squat or kneel occasionally, bend frequently. Lift/carry 10 lbs or less frequently, 11-20 lbs frequently, 21-50 lbs occasionally, 51-100 lbs occasionally, over 100 lbs not applicable. Push/pull 12 lbs or less frequently, 13-25 lbs occasionally, 26-40 lbs occasionally, 41-100 lbs occasionally. Other physical requirements include vision: near and far, sense of sound.

Work environment includes working in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. Working conditions include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.