IT Support Specialist

Clearwater Analytics

Job Summary:

We're looking for a curious, service-minded IT Support Specialist to join our Boise team. You'll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.

WHAT YOU'LL DO

End-User Support

Respond to help desk tickets and walk-up requests from office employees
Troubleshoot hardware and software issues across Windows and macOS devices
Escalate complex issues to senior team members and follow through to resolution
Keep users and management informed on ticket status

Hardware & Equipment

Image, configure, and deploy laptops and workstations for new hires
Perform basic hardware repairs (RAM, hard drives, peripherals)
Unbox, inventory, and asset-tag incoming equipment
Set up displays, AV equipment, and standing desks

Device & Account Management

Onboard devices using Windows Autopilot and Microsoft Intune
Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
Support basic Exchange/M365 tasks like shared mailboxes and distribution lists

Documentation

Keep knowledge base articles and SOPs accurate and up to date
Document recurring issues and contribute to process improvements

WHAT WE'RE LOOKING FOR

1-2 years of experience in IT support, help desk, or a related role (internships and coursework count!)
Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
Basic understanding of Active Directory, Azure / Entra ID and user account management
Comfortable setting up and troubleshooting hardware
Strong communication skills and a customer-first attitude
Organized, reliable, and able to juggle multiple requests
Ability to lift up to 50 lbs

Nice to Have

CompTIA A+ or working toward it
Exposure to Intune, Autopilot, or Jamf
Any scripting or command-line experience (PowerShell, Terminal)

Education

Degree or diploma in IT, Computer Science, or a related field - OR equivalent hands-on experience or certifications

WHAT WE OFFER

Competitive medical, dental, vision, and life insurance
401(k) with company match
Work from anywhere 3 weeks per year
Maternity and paternity leave
PTO + Volunteer Time Off

Apply

Vacancy posted 2 days ago

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