Sr Channel Planning & Programs Manager | Labor Strategy

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This Senior Channel Planning & Strategy Manager role is a senior individual contributor responsible for driving the execution of workforce management programs and operational processes across T-Mobile’s retail footprint. This is not a people management role—but it requires someone who can lead through ownership, execution, and influence. You’ll serve as the operational engine for labor programs—owning delivery, connecting cross-functional teams, and ensuring that no ball gets dropped. You’ll partner closely with the Sr Manager, Retail Operations to ensure program execution is tight, priorities are clear, and cross-functional partners are engaged. Job Responsibilities You like being in the center of fast-moving work You get things done without needing constant oversight You’re a natural organizer who builds structure that others can follow You lead through clarity, calm under pressure, and cross-functional influence Program + Project Execution Run the day-to-day execution of labor-related programs Own workback plans, risk tracking, and follow-through—especially for initiatives with executive visibility Ensure stakeholders are clear on deliverables, timelines, and dependencies Workforce Management Expertise Apply WFM fundamentals to guide decisions and prioritize work Pressure-test asks against headcount, earned hours, and forecast principles Serve as a thought partner to the Retail Labor Strategy team Cross-Functional Leadership Lead cross-functional conversations without direct authority Partner with Analytics, Systems, Finance, HR, and Field Ops to connect execution with strategy Be the go-to person who keeps projects moving, blockers cleared, and teams aligned Operational Rigor Build lightweight, repeatable structures that make execution smoother and more predictable Drive field intake and labor-related process documentation (e.g., SharePoint, RRP intake) Reduce one-off work by scaling repeatable solutions Education and Work Experience High School Diploma/GED (Required) 7+ years of experience in sales operations, strategy, and/or program management. Tech industry preferred. Retail/wireless sales/service experience a plus Strong project or program management skills—especially across distributed teams or functions Proven ability to juggle multiple initiatives without missing the details Comfort navigating ambiguity, shifting priorities, and fast decision-making Strong written and verbal communication High accountability Knowledge, Skills and Abilities Data Analysis: Proven ability to analyze data from existing systems and multiple sources, consolidate results, create a comprehensive picture, and make/present informed recommendations (Required) Negotiation: Excellent influencing and negotiation skills (Required) Project Management: Strong project management, analysis, and execution skills — resulting in track record of successful achievements. (Required) Problem Solving: Demonstrated use of innovative yet analytical approaches to problem solving. (Required) Software: Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Compensation Base Pay Range: $107,200 - $193,300 Corporate Bonus Target: 20% Benefits Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and paid holidays; paid parental and family leave; family building benefits; backup care; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long-term care insurance; mobile service & home internet discounts; pet insurance; commuter and transit programs. For more information visit Equal Opportunity Employer We are an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. 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