Program Specialist I

Program Specialist I

The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired in a timely manner.

Essential Functions:

Client Interaction and Support

• Assist client managers with contract labor acquisition, from requisition intake to interviewing.
• Prepare insightful questions for hiring managers to gather detailed job descriptions.
• Discuss expectations, timeframes, feedback, roles, and responsibilities with hiring managers.
• Provide interaction via face-to-face, email, and phone with clients, staffing vendors, contract personnel, and other partners.

Documentation and Reporting

• Document requirement intake conversations in databases (VMS, AGS360).
• Track client/supplier issues and ensure resolutions in CRM systems.
• Maintain and update monthly activity and performance reports.
• Log all client and vendor inquiries into Salesforce.com.

Supplier and Worker Management

• Manage and oversee performance of staffing suppliers.
• Monitor performance against contract SLA's, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
• Assist with worker assignment management (cost center changes, contract extensions, etc.) to improve data integrity.
• Ensure all paperwork is completed and collected prior to starting assignments and at the end of assignments.
• Close work orders in the system with accurate finish reasons and notify appropriate departments (i.e., security).
• Assist with the collection of company assets from vendors (laptops, badges, etc.).

Onboarding and Offboarding

• Monitor time and expense entry to ensure approvals by hiring managers by required deadlines.
• Interact with vendors to ensure new hire paperwork is completed to avoid onboarding delays.

Qualifications

• Bachelor's degree preferred
• Experience in high volume coordination activities
• Experience in a customer service industry
• Client hiring manager/supplier facing
• Excellent verbal and written communications
• Ability to work in a dynamic environment that changes from day to day
• Strong analytical and problem solving skills
• Strong documentation and follow up skills
• Strong organization skills and attention to detail
• Knowledge of MS Office (Excel, Word, PPT) and PC skills
• Able to work independently with some direction

Additional Information

Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.