Helpdesk Support Technician - Deployment Support

Description

This is an opportunity to support a high-visibility federal deployment project, gain experience with identity and access management technologies, work directly with end users, and contribute to a mission-critical modernization effort.

This candidate will provide frontline support during a large-scale YubiKey deployment. Responsible for user verification, scheduling enrollment appointments, distributing devices, assisting users with enrollment, resolving common technical issues, documenting activities, and escalating unresolved issues to SMEs.

Responsibilities

• Operate the distribution hub during scheduled deployment windows.

• Verify user identity prior to device issuance.

• Coordinate enrollment appointments and scheduling activities.

• Execute physical handoff of YubiKeys.

• Ensure user agreements are completed.

• Assist users with self-service enrollment processes.

• Resolve common technical issues during deployment.

• Escalate unresolved matters to the SME Helpdesk Technician.

• Document support activities and outcomes.

• Support peak deployment events and surge activities.

Requirements

Associate degree or equivalent experience

Experience supporting users in enterprise environments

Strong organizational and documentation skills

Ability to work during high-volume deployment events

*** MUST HAVE A SECRET CLEARANCE ***

Skills

Help desk support, Active directory, Customer service, Hardware, device deployment, yubikey, yubikey deployment, asset management

Experience Level

Intermediate Level

This is a Contract position based out of Bethesda, MD.

The pay range for this position is $31.25 - $31.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bethesda,MD.

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.