Field Service Support Technician
Apollo ITS
Title: Field Service Support Technician
Location: Cedar Rapids, IA
Duration: 2 months (Extendable till next Fiscal year)
Type: Contract - Onsite Job Description:
The client is seeking a highly skilled Field Service Support Technician.This role provides the daily, on-site technical support necessary to sustain the business functions of the Department and ensure continuity of operations.
The Client is seeking a highly skilled InformationTechnology Specialist to join our Field Services team. This position serves as a critical technical resource for regional client sites, ensuring that ITsystems, local network infrastructure, and business-specific applications are maintained at peak operational standards.
Local candidates only - no relocation. Note: Travel Requirements - Clean driving record over the past 7 years required.
Essential Functions and Responsibilities•
Requirements
Location: Cedar Rapids, IA
Duration: 2 months (Extendable till next Fiscal year)
Type: Contract - Onsite Job Description:
The client is seeking a highly skilled Field Service Support Technician.This role provides the daily, on-site technical support necessary to sustain the business functions of the Department and ensure continuity of operations.
The Client is seeking a highly skilled InformationTechnology Specialist to join our Field Services team. This position serves as a critical technical resource for regional client sites, ensuring that ITsystems, local network infrastructure, and business-specific applications are maintained at peak operational standards.
Local candidates only - no relocation. Note: Travel Requirements - Clean driving record over the past 7 years required.
- Mobility: Ability to travel to various sites within the CRSA region of Iowa ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel,should settle out at 25%-30%.
- Contractor will need to complete DAS application/Car Use Agreement and FuelPin -Contractor will use state fleet vehicle for travel.
Essential Functions and Responsibilities•
- Regional Technical Support & Coordination (35%)
- Provide timely, day-to-day technical support for site-specific IT systems and processes.
- Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required
- Collaborate with local and remote IT teams to align technological solutions with specific business functions.
- Act as a primary liaison for business units to support local resources containing IT components.
- Endpoint Management & Automation (25%)
- Manage and maintain local computer hardware, including peripherals and specialized site equipment.
- Ensure all systems remain secure and functional through routine firmware patching and security software management.
- Develop or modify automation and scripting to improve site-specific efficiency.
- Maintain comprehensive inventory documentation within the ITSMsystem. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell
- Application & Productivity Support (20%)
- Manage desktop productivity suites, ensuring they are accessible and properly patched.
- Maintain a functional understanding of site-specific applications,including installation and ongoing maintenance.
- Document site-specific configurations and share knowledge with theService Management team.
- Network Infrastructure & Connectivity (10%)
- Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki
- Monitor site ICN circuits and external communication circuits to minimize downtime.
- Communicate planned maintenance and outage status to site executives and management.
- Administration & Compliance (10%)
- Track all support activities and vendor-related issues via the DOM-DoITITSM system.
- Produce step-by-step technical documentation and weekly status reports for projects and tasks.
- Participate in on-call rotations and team meetings as required. PRN -infrequent
Requirements
- Mobility: Ability to travel to various sites within the CRSA region of Iowa. The contractor will need to enter into a car use agreement with DAS.
- Availability: Participation in an on-call rotation as necessary to support critical business functions.
- Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
- Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
- Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience maybe of value
- Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
- ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge based documentation.
Vacancy posted 2 days ago
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