Field Service Support Technician

Title: Field Service Support Technician

Location: Cedar Rapids, IA

Duration: 2 months (Extendable till next Fiscal year)

Type: Contract - Onsite

Job Description:
The client is seeking a highly skilled Field Service Support Technician.This role provides the daily, on-site technical support necessary to sustain the business functions of the Department and ensure continuity of operations.


The Client is seeking a highly skilled InformationTechnology Specialist to join our Field Services team. This position serves as a critical technical resource for regional client sites, ensuring that ITsystems, local network infrastructure, and business-specific applications are maintained at peak operational standards.



Local candidates only - no relocation.

Note: Travel Requirements - Clean driving record over the past 7 years required.

• Mobility: Ability to travel to various sites within the CRSA region of Iowa ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel,should settle out at 25%-30%.
• Contractor will need to complete DAS application/Car Use Agreement and FuelPin -Contractor will use state fleet vehicle for travel.

Essential Functions and Responsibilities•

• Regional Technical Support & Coordination (35%)
  • Provide timely, day-to-day technical support for site-specific IT systems and processes.
  • Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required
  • Collaborate with local and remote IT teams to align technological solutions with specific business functions.
  • Act as a primary liaison for business units to support local resources containing IT components.

• Endpoint Management & Automation (25%)
  • Manage and maintain local computer hardware, including peripherals and specialized site equipment.
  • Ensure all systems remain secure and functional through routine firmware patching and security software management.
  • Develop or modify automation and scripting to improve site-specific efficiency.
  • Maintain comprehensive inventory documentation within the ITSMsystem. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell

• Application & Productivity Support (20%)
  • Manage desktop productivity suites, ensuring they are accessible and properly patched.
  • Maintain a functional understanding of site-specific applications,including installation and ongoing maintenance.
  • Document site-specific configurations and share knowledge with theService Management team.

• Network Infrastructure & Connectivity (10%)
  • Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki
  • Monitor site ICN circuits and external communication circuits to minimize downtime.
  • Communicate planned maintenance and outage status to site executives and management.

• Administration & Compliance (10%)
  • Track all support activities and vendor-related issues via the DOM-DoITITSM system.
  • Produce step-by-step technical documentation and weekly status reports for projects and tasks.
  • Participate in on-call rotations and team meetings as required. PRN -infrequent

Requirements

• Mobility: Ability to travel to various sites within the CRSA region of Iowa. The contractor will need to enter into a car use agreement with DAS.
• Availability: Participation in an on-call rotation as necessary to support critical business functions.
• Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
• Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
• Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience maybe of value
• Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
• ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge based documentation.