Care Manager - Housing Specialist - Program for Assertive Community Treatment (PACT)

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

Program for Assertive Community Treatment (PACT) is an intensive and highly integrated approach for community mental health service delivery. The multidisciplinary team shares a caseload of individuals who experience symptoms of the most serious forms of mental illness, predominantly but not exclusively the schizophrenia spectrum disorders. Many individuals also experience substance abuse, victimization and trauma, psychiatric hospitalizations, arrests and incarceration, homelessness, and additional significant challenges. The symptoms and complications of mental illnesses lead to serious functioning difficulties in several areas of life, often including work, social relationships, residential independence, money management, and physical health and wellness.

The PACT Housing Specialist utilizes the SAMSHA Permanent Supportive Housing (PSH) Evidence Based Practice to provide housing assistance to individuals enrolled with PACT. The PACT Housing Specialist works collaboratively with perspective landlords, clients and the team to identify, obtain and sustain safe, affordable housing enrolled individuals.

ESSENTIAL DUTIES & RESPONSIBILITIES includes but are not limited to the following:

• Contribute to out-reached based, consumer-centered treatment, rehabilitation, and support. 75% of services must be provided on an outreach basis in the community.

• Develop and sustain collaborative relationships with key housing providers and serve as the primary liaison between housing resources and the PACT team.

• Identify safe, affordable housing resources and serve as the expert on eligibility criteria, application process and lease signings and conditions.

• Serve as the PACT expert on; housing subsidy programs, Section 8 housing, rental assistance programs, Shelter Plus Care and other housing related resources.

• Support clients in resolving conflicts with neighbors or landlords, including issues related to maintenance, safety, quality concerns, rent payment and other problems that could otherwise lead to loss of housing.

• Track and delegate tasks/deadlines required to obtain or sustain housing for PACT clients.

• Work collaboratively with PACT team members to provide treatment, rehabilitation, and housing support retention services needed for PACT clients to live independently in the community.

• Demonstrate teamwork and goal-oriented productivity.

• Support team in achieving direct service goals.

• Participate in daily multidisciplinary staff meetings.

• Work with individuals and their family members/significant others to become collaborative partners in the treatment process.

• Participate in inpatient discharge planning with the goal of troubleshooting housing related barriers.

• Complete clinical paperwork (progress notes, reports and clinical reviews) in a timely, accurate and legible manner using FBH format.

• Complete required administrative paperwork, FBH charting requirements, correspondence, and other paperwork in a timely, accurate and legible manner.

• Help consumers become less socially isolated and more integrated into the community by encouraging participation in community activities.

• Assist in collecting and maintaining data as required by ASO and University of Washington.

• Participate in peer review, supervision, in-house educational and administrative meetings as indicated.

• Comply with all state WAC requirements and FBH policies and procedures.

• Requires travel to see clients in the community and travel between work sites either via FBH owned Vehicles and/or personal vehicle.

• Other duties as assigned.

QUALIFIED CANDIDATES WILL HAVE:

REQUIRED:

• Bachelor's degree in psychology, counseling, social work or related field from accredited college or university.

• Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.

• Must have an unrestricted and valid driver’s license, be able to pass a motor vehicle screening and driving test, have active car insurance, and be willing to use their personal vehicle in the course of work.

PREFERRED:

• Two years of experience working with psychiatrically impaired populations preferred.

• Experience working with homeless individuals and knowledge of individuals impacted by homelessness and the criminal court system.

• Knowledge of housing resources, housing rights issues, and the continuum of care for homeless persons.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This position provided client services in community settings on a daily basis. Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large. Some environments may not be ideal in terms of cleanliness or being habitable.

• Daily travel between locations is required.

• The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required.

• Daily use of a computer is required.

• May be required to lift 10 - 20 pounds.

• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53

All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $25.89 per hour.

Our Benefits and Perks are Amazing!

​ WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS:

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.