Special Events Manager (Caesars Palace and Vanderpump Hotel LV)

Job Description

The Special Events Manager oversees the efficient operation, planning, and execution of special events and promotions citywide for all Caesars Las Vegas properties, including dedicated support for Caesars Palace and Vanderpump. Reporting directly to the Regional Director of Events and Promotions, this role leads the Special Events team in creating and executing engaging retail and player events that support business and revenue objectives. The position is responsible for ensuring seamless execution from concept through completion by coordinating teams, managing timelines and budgets, maintaining compliance, and partnering closely with Marketing and property operators. The Special Events Manager plays a critical role in delivering exceptional guest experiences while upholding Caesars Entertainment's service standards and operational excellence.

Responsibilities

• Manages the events and promotions team in the design and execution of all events and promotions assigned.
• Coaches and develops team to ensure each event and promotion delights the guest and our service initiatives are met and/or exceeded.
• Maintains a calendar of all scheduled Hospitality events and ensures that files are in order and contain the proper information.
• Communicates all upcoming events and promotions to the Marketing team and property operators.
• Maintain accurate records of all revisions and relay pertinent information to the appropriate client groups.
• Compile, update, and monitor various financial reports. Verify and reconcile all financial information and explain any discrepancies.
• Prepare cost projections for events and promotions, as well as final actual costs at the completion of an event.
• Notify various municipal agencies when necessary to obtain specific permits for events and entertainment.
• Prepares submissions required by the Nevada Gaming Control Board and CET Compliance, Legal and Risk teams concerning events and promotions.
• Determines and coordinates the necessary resources (people, products, etc.) needed to execute each event and promotion.
• Processes cash transactions in accordance with the policies set forth in Marketing Operations, to include but not limited to obtaining a float from
• Employee Services, processing ticket sales and ticket selling teams throughout the city.
• Plans, schedules and assigns work activities.
• Updates and monitors guest lists and accessible seating guest lists.
• Gathers all analysis of tickets for attendees.
• Resolves client and guest concerns and disputes.
• Greet guests during events and runs all events and promotions.
• May plan or assist on Hospitality or Casino player events.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent is required
• Four-year college degree in a related field or comparable work experience is highly preferred
• Minimum of four years of related work experience (ticketed/retail events, sales events, casino player events, special events, or promotional events)
• Excellent organizational skills
• Strong verbal and written communication skills
• Demonstrated problem-solving and critical thinking abilities
• Ability to coordinate and execute multiple projects in a fast-paced environment
• Ability to obtain a Nevada Gaming License
• Professional appearance and ability to work effectively as a team player

ADDITIONAL REQUIREMENTS

• Must be able to work independently.
• Must be fluent and literate in English.
• Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts.
• Must be able to maneuver from floor to floor via stairways (minimum of 200 steps) or by escalator.
• Must be able to stand for prolonged periods of time (6 to 10 hours).
• Must be able to walk long distances.
• Must be able to lift and carry a minimum of 25 pounds.
• Must have manual dexterity to stoop, bend, twist, grab, grip, type, pull, hold, tear, sort, and reach, as well as operate office and computer equipment.
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.
• Must be able to work outdoors and in varying temperatures including extreme heat and humidity.
• Must be able to work a varied schedule to include weekends, nights and holidays.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.


Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.