Field Service Technician 1

Field Service Technician - IOur Field Service Technicians provide first line maintenance for ATMs, perform limited repairs and preventive maintenance on a variety of financial equipment, perform project and installation support as needed, and work on PC and PC peripheral equipment. Individuals responding to this position must have the ability to use basic hand tools including but not limited to multi-meter, volt-meter, volt-ohm meter and must have basic PC/network knowledge.Essential duties and responsibilities include the following, but not limited to:Prioritizing and planning service callsAdhere to service operating proceduresTroubleshooting, diagnosing, and resolving product performance issuesIdentify and resolve problems in a timely manner by gathering and analyzing information skillfully, developing alternative solutionsTake ownership of your assigned territory and meet service performance goalsMeets productivity standards, quality metrics, administrative tasks and duties in a timely mannerEnsure above and beyond professional customer service in all situationsResponds promptly to customer needs, meets customer commitments, and solicits feedback from the customerUpdating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as requiredWorking with local service team and service management team to reassign calls as requiredTimely and accurate reporting of service updates and call closure information to the call centerEscalation of issues to the service management team as requiredFollow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)Organize and utilize technical documentation in support of job responsibilitiesActively participate in equipment maintenance and supply sales lead programParticipate in special background checks based on customer requestsSupervisory responsibilities: this job does not have supervisory responsibilitiesQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or ExperienceStrong electromechanical and/or mechanical skills with a minimum of 2 years of technical services experience or equivalent education required; Must have computer and network experience; ATM repair, equipment and maintenance experience preferred. A+ certification along with Customer service experience preferred.Job Skills, Requirements:Competent with a computer and Windows applicationExperience with downloading and up grading softwareTroubleshooting, diagnosing, and resolving product performance issuesMaintains professional confidentiality and patience with customers and within the workplaceUses reason and implements solutions while managing difficult or emotional customer situations and topicsMaintain a professional attitude and demeanor to foster positive customer relationshipsProfessional communication in speaking with and listening to customersCritical thinking, quick decision making, and using reason while dealing with emotional topicsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as the ability to write routine reports and correspondenceSpeaks clearly and persuasively in a positive manner even in negative situationsClear verbal and written communication, effective listening, asks for assistance and clarification when neededAbility to deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formAbility to build, maintain, and contribute to a positive team workplaceHave and maintain a clean and valid motor vehicle record and driver's licenseTravel schedule coordination skillsUp to 50% overnight travel as required by the needs of the businessProlonged travel with driving several hours per day to service locationsFlexible schedule to accommodate rotating and weekend shifts, over-time and on-call as neededAbility to work weekends and holidaysDependable and consistent attendance ensuring work duties are covered when absentBancsource Perks & Benefits include:Competitive PayBi-weekly Bonus potentialPTO Package, and Paid HolidaysComprehensive Health, Dental, and Vision InsuranceFree Medical plan option for employeeHSA and FSA Health Care Accounts401k Savings Plan with Employer MatchCompany Paid Life InsuranceCompany Vehicle, Fuel and Credit Cards for ExpensesCompany Provided Cellphone, Tablet, LaptopEmployee Assistance ProgramOn Going Learning & Development TrainingBancsource is a nationwide maintenance service (technology) provider to over 1,200 banks and retailers. The key technology serviced includes ATM’s, Smart safes, ITM’s, teller cash recyclers, core connected technology, branch solutions, outsourcing, managed services and other banking technology. The company is based in Springfield, Missouri and has been operating for more than 40 years. Bancsource services all major OEM equipment for mission-critical customer systems including ATM’s, smart safes, drive-up systems, vaults, and sorters.Bancsource is an equal opportunity employer. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is of the Safety Sensitive nature and on a daily basis requires that the individual operate machinery and various hand tools, drive a company vehicle, and interact with customers on commercial premises. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; bend; use hands to finger, handle, or feel and reach with hands and arms, repetitive grasping and manipulating objects of varying size and weight. The employee is occasionally required to climb or balance and stoop, kneel, crouch, squat, or crawl. The employee must occasionally lift and/or move up to 100 pounds of tools, parts, and/or equipment. Specific vision abilities required by this job include the ability to adjust focus. This position requires fine motor skills and hand-eye coordination.Per upcoming OSHA Emergency Temporary Standards, announced September 9th, 2021, COVID-19 Vaccination will be required to be eligible for employment.