Senior CX Strategist
Request Technology, LLC
Hybrid, 3 days onsite, 2 days remote Long Term Contract A financial firm is looking for a Senior CX Strategist that will focus on CX design with human-centered design methodologies. The Sr. CX Strategist will need to possess expert level skills with the following tools; FigJam/Figma, Miro, Mural; Lucidchart or Visio for structured diagrams; UXPressia or Smaply for journey map portfolios; TheyDo for enterprise journey management. Responsibilities 5 or more years of experience in customer experience, service design, or UX strategy, with a meaningful portion in an internal or employee-facing context Expert facilitator with proven ability to lead complex workshops with senior stakeholders and cross-functional teams, including journey mapping and service blueprinting Working knowledge of human-centered design (HCD) principles and methods, with ability to apply empathy-led research, synthesis, and iterative design thinking Deep experience designing and operating CX measurement programs: surveys, listening posts, dashboards, and trend analysis Strong analytical skills with ability to synthesize qualitative and quantitative data into clear narratives and priorities Experience working in Agile or Kanban environments with proficiency in Jira or equivalent work management tools Qualifications Experience in IT service management (ITSM) environments, Help Desk operations, or enterprise technology support contexts Familiarity with ServiceNow (Employee Center, ITSM/CSM modules) from a user experience perspective Exposure to enterprise integration patterns, automation platforms (Power Automate, Zapier, MuleSoft), or AI/ML tools in a service context Formal background in human-centered design methodologies (IDEO Design Thinking, Double Diamond, Stanford d.school, or equivalent) Experience building or contributing to an internal CX practice from the ground up Expert-level facilitation tools: FigJam/Figma, Miro, Mural; Lucidchart or Visio for structured diagrams; UXPressia or Smaply for journey map portfolios; TheyDo for enterprise journey management VoC/feedback platforms: SurveyMonkey, Qualtrics, Medallia, or InMoment Dashboards and analytics: Power BI, Tableau, ServiceNow Performance Analytics #J-18808-Ljbffr Request Technology, LLC
- Request Technology, LLC is seeking a Senior CX Strategist in Chicago, Illinois, to focus on customer experience design using human-centered methodologies. The ideal candidate will have over 5 years of experience in UX strategy and service design, leading workshops with...SeniorRemote work
- Request Technology, LLC is looking for a Senior Customer Experience (CX) Strategist based in Chicago, IL. This hybrid role requires conducting user interviews and applying human-centered design methods to enhance employee experiences with Enterprise Technology Solutions...Senior
- HLK is seeking a Senior CX Strategist in Chicago to lead the strategic vision for impactful campaigns. The strategist will manage comprehensive activation plans, ensuring alignment across channels while mentoring junior team members. This role requires a deep understanding...SeniorFlexible hours
- The Judge Group is seeking a Senior CX Strategist based in Chicago, Illinois, to lead the design and evolution of employee-facing technology experiences. This hybrid role focuses on human-centered design initiatives and cross-functional alignment to enhance internal services...Senior
$30 per hour
Senior Customer Experience (CX) Strategist Rate: up to $30 USD per hour Location: Chicago, IL 60606, US or Coppell, TX 75019, US Hybrid: 3 days onsite, 2 days remote This role is not available to third-party firms or recruiters Responsibilities Conduct user interviews...SeniorHourly payRemote work- Job Location: STL Office - Saint Louis, MO 63104 Position Type: Full Time Position Summary The Senior CX Strategist leads the strategic vision for how and why our campaigns resonate with audiences, influencing agency-wide execution. They own the development of integrated...SeniorFull timeCasual workWork at officeFlexible hours
- We’re seeking a Senior CX Strategist to lead the design and evolution of employee-facing technology experiences. This role will drive human-centered design initiatives, CX measurement strategy, and cross-functional alignment to improve how internal services are delivered...SeniorContract work
$141k - $229k
...Technology in Chicago seeks a Principal Analyst to drive customer experience transformations. Candidates must have over 10 years of senior-level CX experience across various industries, demonstrating impactful thought leadership and collaboration. Responsibilities include...- The Judge Group is hiring a CX Strategist to enhance employee experiences with internal technology services. This position involves gathering insights through human-centered design, mapping journeys, and implementing actionable improvements. This is a contract opportunity...Contract work
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Publicis Groupe Holdings B.V
Chicago, IL3 days ago - Our People Are Our Superpower 100% employee coverage for health, vision and dental insurance. Competitive 401(K) matching program, up to 3% of earnings. Flexible time-off policies that allow you to relax and recharge. Family-first paid parental leave for a birth or adoption...SeniorFlexible hours
Envoy
Chicago, IL2 days ago - ...territory for brands Guide workshops, client sessions, and presentations with clarity and conviction Collaborate with freelance strategists and contribute to thought leadership for the agency You bring 6–10 years of experience in brand, creative, or cultural strategy Ability...SeniorFreelanceLive out
Someoddpilot
Chicago, IL22 hours ago $95k - $110k
...experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement. A Senior Strategist at CourtAvenue helps set the course for the work. They lead strategic deliverables end-to-end — from research and synthesis...SeniorCourtAvenue
Chicago, IL1 day ago- Dormont Manufacturing Co is looking for a talented individual to join our Healthcare Investment team. This hybrid role requires at least three days in the office, focusing on providing investment consulting services to healthcare clients. The ideal candidate will have over...SeniorWork at office
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$75k - $95k
Dentons Canada is seeking a Senior Coordinator, Business Development in Chicago, IL. This hybrid role involves supporting business development efforts, proposal development, and market research across practice areas. The ideal candidate has 3-5 years of experience, is...Senior$70k - $150k
Kroll is seeking a Senior Associate to join the Transfer Pricing team. This hybrid role can be based in Chicago, Boston, or New York. Responsibilities include leading client engagements, supporting audit defenses, and mentoring junior staff. Candidates should have at least...Senior- Northern Trust in Chicago seeks a Senior Wealth Strategist to lead client development in wealth management. This role requires a proven sales background and strong relationships with ultra-high net worth clients. You will strategize on business development, engaging clients...Senior
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$150k - $200k
Alexander Group in Chicago is seeking a Senior Research Consultant to develop high-quality, insight-rich research that supports client engagements. This role requires significant experience in business research or consulting, particularly in go-to-market strategies. The...Senior- Dormont Manufacturing Co in Chicago, Illinois is seeking a professional for Wealth Sales & Service to provide superior customer service and manage lending portfolios. This role involves technical credit analysis and collaboration with relationships managers to ensure excellent...Senior
$91k - $130k
Sasser, Inc. is looking for a Senior Benefits & Compensation Analyst in Oak Brook, Illinois. This role requires analytical skills and experience in compensation and benefits administration. Key responsibilities include conducting market pricing, managing sales compensation...Senior$64k - $103.38k
The Chamberlain Group LLC is seeking an experienced Demand Planner to oversee the demand and supply review processes. This role requires collaboration with sales, manufacturing, and finance teams to monitor key metrics, facilitate IBP meetings, and optimize inventory levels...Senior$45k - $90k
...critical role in enabling internal mobility, improving utilisation, and supporting sustainable business growth. The Staffing Strategist plays a critical role within WPP Media, responsible for connecting internal talent to client demand and ensuring effective, timely...SeniorWork at officeWPP Media
Chicago, IL4 days ago$64.2k - $116.4k
...experience in finance or accounting, with strong analytical skills and attention to detail. The role involves working closely with senior executives and managing a complex book of business, ensuring compliance and risk management. EY offers a competitive salary range of...Senior- ...design, development, and marketing strategies. Join us in shaping the future of marketing excellence. About the Job We are seeking a Senior SEO Specialist to join our dynamic team. This position is full-time in-house and in office Monday-Friday. In this role, you will...SeniorFull timeCasual workWork at officeLocal areaMonday to Friday
YouTech
Chicago, IL22 hours ago $55k - $124.2k
PNC is seeking a Sr Vendor Relation Risk Specialist to manage risks and improve vendor performance within its organization. Based in Chicago, the role requires knowledge of procurement and supplier management, alongside a commitment to compliance with regulations. This ...Senior- CFA Institute is looking for a Client Strategist in Chicago to lead client servicing and business development for LGIM America. This role involves managing client relationships and ensuring effective communication of our investment strategies. The ideal candidate will...Senior
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