Patient Access Representative I

Patient Access Representative IUniversity Hospitals is dedicated to making a profound impact on healthcare both locally in Cleveland and nationwide. We serve the needs of patients through an integrated network of 21 hospitals (including five joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. Our commitment to excellence in patient care and community service drives everything we do. Why This Role Matters As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.What You'll Do This role blends patient interaction, problem-solving, and administrative accuracy. On a typical day, you'll:Welcome and check patients in and out for their medical visitsAnswer phone calls to help patients with questions, scheduling, and next steps in careAssist patients with enrolling in and using MyChartAccurately enter, review, and update patient demographic, insurance, and financial informationCommunicate important details with physicians and clinical care teams to support coordinated careCollect and process patient payments, including copays, deductibles, coinsurance, and prior balancesWork in EPIC, including workqueues, worklists, in-basket messaging, and document scanningSchedule referrals and follow-up appointmentsHelp patients complete required forms and paperworkYour attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit. Additional Ways You'll Contribute Work collaboratively with teammates and providers to improve efficiency and the patient experience Participate in emergency preparedness activities as needed Maintain a clean, organized workspace Cross-train to support additional functions and locations when needed Follow all organizational policies, standards, and confidentiality requirementsWhat Helps You Be Successful in This Role A passion for customer service and helping people navigate complex situations Comfort working with sensitive information while maintaining patient privacy Strong attention to detail and ability to multitask in a fast-paced environment Willingness to learn systems like EPIC and adapt to different responsibilities or locationsOur Commitment to You We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients' information.