Training Quality Advisor

Position OverviewJoin International Motors in a pivotal role that helps shape the future of technician training. As a Training Quality Advisor, you will serve as the technical authority for training across key product platforms, ensuring every training program is accurate, field-ready, and aligned with real-world diagnostic and repair practices before it reaches our dealer network.Working closely with engineering, service, diagnostics, and training teams, you will provide the technical expertise needed to validate training content, improve consistency across programs, and support successful product launches. Rather than developing or delivering training, you will ensure the training technicians receive is technically sound, practical, and effective from day one.As International Motors continues to advance more sophisticated, connected, and software-driven vehicle technologies, this role is critical to ensuring technicians have the knowledge and confidence to diagnose and repair our products correctly the first time. Your work will directly contribute to improving service quality, technician readiness, and the overall customer experience.ResponsibilitiesServe as the technical liaison between Product, Engineering, and Training teams to ensure training programs are accurate, practical, and aligned with real-world service needs.Lead the review and validation of training content to ensure it reflects current diagnostic processes, repair procedures, and technician workflows.Identify gaps between training, service tools, and technical information, and drive alignment and resolution prior to product launch.Drive training readiness activities to support successful product introductions and ensure dealer network preparedness.Establish and promote consistent technical messaging, repair approaches, and service expectations across all training channels and locations.Collaborate with Training Delivery teams to ensure programs are effectively executed, scalable, and aligned with business objectives.Partner with Training Development teams to validate technical accuracy, field relevance, and overall effectiveness of training materials.Influence certification standards and requirements to ensure they accurately measure technician knowledge, skills, and readiness.Represent dealer and field perspectives in training strategy discussions to prioritize solutions that improve technician capability and service performance.Minimum RequirementsBachelor's degree and at least 5 years of technical training experienceAt least 1 years of lead experienceORMaster's degree and at least 3 years of technical training experienceAt least 1 years of lead experienceORAt least 8 years of technical training experienceAt least 1 years of lead experienceAdditional RequirementsQualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)Desired SkillsStrong judgment in what matters most for technician readiness vs. what is “nice to have”Experience with dealer environments and real-world repair challengesProven ability to interpret service information, diagnostic workflows, and repair procedures and translate them into training contentDeep understanding of vehicle systems with a focus on architecture, diagnostics, and integrated platformsProven ability to interpret service information, diagnostic workflows, and repair procedures and translate them into training contentCredible technical voice with the field—someone trusted to validate “this is how it actually gets diagnosed and repaired”Experience identifying gaps between engineering intent, service procedures, and training executionStrong ability to structure and simplify complex technical concepts into training-ready materialExperience supporting or shaping certification paths, technician progression, and capability standardsAbility to evaluate training effectiveness based on real-world technician performance and repair outcomesStrong judgment on training depth, sequencing, and what is critical for technician readiness at launchComfortable influencing without direct ownership—guiding, not managingBenefits and CompensationThis position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting .The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.Company OverviewAbout TRATONWith its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.About InternationalFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.EEO StatementWe are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email View email address on click.appcast.io to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.