Assistant Program Manager

Job Summary Financial Aid Program Specialist (Assistant Program Manager) serves as the primary lead for oversight and administration of assigned federal, state, or institutional programs such as Federal Pell Grant, Direct Loans, Michigan Competitive Scholarship, or Return to Title IV. Position designed to be dynamic, with responsibilities determined by current operational needs. Specialist manages day‑to‑day operations, ensures strict regulatory compliance, and maintains a high level of service consistent with the mission of the University of Michigan‑Dearborn. Responsibilities Program Administration & Compliance: Lead oversight of one or more assigned federal, state, private, or institutional programs. Ensure all program activities adhere to federal and state regulations and university policies. Transmit files between the Department of Education and the university, and resolve processing issues or rejects for federal disbursement records and state awarding rosters. Perform monthly program reconciliation with Financial Services. Monitor transfer activity and review over‑award/compliance reports, making necessary adjustments to student records. Financial Counseling & Eligibility: Analyze complex tax returns, income sources, and assets to determine aid eligibility. Exercise discretion to adjust data elements based on extenuating circumstances while maintaining strict confidentiality. Client Support: Serve as the primary contact for students and staff regarding program‑specific issues, including resolving disbursement barriers. Strategic Operations & Leadership: Assist in developing and implementing new procedures, manuals, and forms. Work with financial aid leadership to prioritize Banner (SIS) enhancements to improve processing efficiency. Maintain involvement in professional organizations (MSFAA, NASFAA, etc.) and represent the university at conferences. Required Qualifications Bachelor's degree or equivalent combination of education and experience. Minimum of 2‑3 years of experience in financial aid, IT, or a related field. Experience working with and commitment to serving diverse populations. High-level ability to collect, compile, and analyze data to produce reports. Candidates must not be in default or overpayment on any Title IV Federal Programs. Outstanding interpersonal, written, and verbal communication skills. Ability to work independently and proactively resolve complex problems. Strong organizational skills with the ability to manage competing priorities under pressure. A collaborative, team‑oriented mindset and a focus on excellent customer service. Desired Qualifications Knowledge of Title IV federal regulations. Extensive experience with integrated database systems, specifically Ellucian, Banner, and ImageNow document imaging. Benefits Generous time off. Retirement plan with two‑for‑one matching contributions after 12 months of eligible service. Comprehensive health insurance and prescription drug plan. Life insurance. Long‑term disability coverage. Flexible spending accounts for healthcare and dependent care expenses. U‑M EEO Statement The University of Michigan is an equal employment opportunity employer. #J-18808-Ljbffr