In Home Care - Branch Manager

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Position Summary
The Branch Manager is responsible for overseeing the daily operations, growth, compliance, and financial performance of a licensed home care agency branch in San Diego. This leadership role ensures the delivery of high-quality non-medical home care services while maintaining compliance with California Home Care Services Bureau regulations and company standards. The Branch Manager leads caregiver recruitment and retention efforts, develops referral relationships, manages client satisfaction, and drives branch profitability.

Operations Management
Oversee daily branch operations to ensure efficient and compliant service delivery
Coordinate client intake, scheduling, staffing, and care plan implementation
Monitor service quality and client satisfaction through regular follow-up
Ensure all client and employee records are accurate and maintained according to state regulations
Implement and enforce company policies, procedures, and best practices

Staff Leadership & Development
Recruit, hire, train, supervise, and evaluate office staff and caregivers
Foster a positive, accountable, and team-oriented work environment
Conduct performance evaluations and corrective action when necessary
Support caregiver retention through engagement, coaching, and recognition programs
Ensure all caregivers meet licensing, training, and background clearance requirements

Business Development
Build and maintain relationships with hospitals, skilled nursing facilities, physicians, case managers, assisted living communities, and other referral sources
Participate in networking events and community outreach initiatives
Develop and execute branch growth strategies to increase census and revenue
Monitor market trends and competitor activity within the San Diego area

Financial Management
Manage branch budget, payroll oversight, and operational expenses
Review financial reports and implement strategies to improve profitability
Monitor scheduling efficiency and labor utilization
Ensure timely billing and collections in coordination with administrative staff

Compliance & Quality Assurance
Maintain compliance with California Department of Social Services Home Care Services Bureau requirements and all applicable labor laws
Prepare for audits, surveys, and inspections
Ensure HIPAA confidentiality standards are followed

Investigate and resolve complaints, incidents, and service concerns promptly

Qualifications
Bachelors degree in Healthcare Administration, Business, Nursing, or related field preferred
Minimum 35 years of management experience in home care, healthcare, or senior services
Strong knowledge of California home care regulations preferred
Proven leadership, sales, and operational management experience
Excellent communication, interpersonal, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office and home care software systems
Valid California drivers license and reliable transportation

Preferred Skills
Experience with caregiver scheduling and workforce management
Knowledge of Medicare, private pay, long-term care insurance, and veterans programs
Established healthcare referral network in San Diego County
Bilingual English/Spanish is a plus

Compensation & Benefits
Competitive salary plus performance incentives
Health, dental, and vision insurance
Paid time off and holidays
Professional development opportunities
Mileage reimbursement
401(k) eligibility

Work Environment
This position operates in both an office and community setting and may require travel throughout San Diego County for client visits, networking, and staff support. Evening or weekend availability may occasionally be required.

Flexible work from home options available.