Operations Senior Specialist II- Direct Auto Support

Join Home Lending Operations as an Operations Senior Specialist and help move loans efficiently from set-up through closing.
You'll keep documentation organized, maintain accurate records, and work with partners to resolve issues that could delay closing.
If you're detail-oriented, adaptable, and enjoy a fast-paced environment, this role offers an opportunity to build operations expertise and grow your career.

As an Operations Senior Specialist in Home Lending Operations, you will support activities that facilitate the transition of a loan to closure.
You will create and maintain loan files, perform operational and administrative tasks, and coordinate with internal teams and external partners to resolve issues and discrepancies.
You will also provide coverage across support roles based on volume needs and team absences.

Job responsibilities

• Perform administrative and clerical tasks including filing, photocopying, imaging, data entry, and handling correspondence.
• Create, organize, and maintain complete loan files to support an efficient path to closing.
• Partner with underwriting and other internal teams to support timely document collection and issue resolution.
• Provide coverage for support roles as needed due to absences and volume fluctuations.
• Monitor and update system records and credit-related websites to maintain accurate status and data.
• Communicate with external partners and internal colleagues to resolve issues, gaps, and discrepancies.
• Complete additional tasks and projects as assigned to support team objectives.

Required qualifications, capabilities, and skills

• Strong attention to detail and ability to maintain accurate records.
• Strong problem-solving skills and ability to resolve issues and discrepancies.
• Ability to work in a fast-paced environment with changing priorities.
• Basic office and computer skills, including data entry and updating system records.
• Strong written and verbal communication skills with internal teams and external partners.

Preferred qualifications, capabilities, and skills

• Prior customer service experience.
• High school diploma or equivalent.

Required or additional information
May require flexibility to provide coverage across support functions based on business needs.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans