Front Desk Coordinator

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance

Front Desk Coordinator – Physical, Occupational & Massage Therapy Clinic

About Us
We are a patient-centered outpatient rehabilitation clinic specializing in Physical Therapy, Occupational Therapy, and Massage Therapy. Our team is dedicated to providing compassionate care and personalized treatment to help our patients move better, feel better, and live better. We are looking for a friendly, organized, and detail-oriented Front Desk Coordinator to be the welcoming face of our clinic.

Position Overview
The Front Desk Coordinator plays a key role in creating a positive patient experience from the moment someone walks through the door. This position requires someone who thrives in a fast-paced environment, is highly organized, and can comfortably multitask while maintaining a warm and professional demeanor.

Key Responsibilities

• Greet patients and visitors with a friendly and professional attitude

• Answer incoming phone calls and assist with scheduling appointments for physical, occupational, and massage therapy services

• Check patients in and out efficiently while ensuring all information is accurate

• Collect copays or balances when necessary

• Maintain organized and accurate patient records and documentation

• Coordinate schedules for multiple providers and manage changes throughout the day

• Communicate clearly with therapists and clinical staff regarding patient schedules and needs

• Assist with administrative tasks such as filing, scanning, and data entry

• Help maintain a clean, welcoming, and organized front office environment

Qualifications

• Strong attention to detail and organizational skills

• Ability to multitask and stay calm in a fast-paced environment

• Friendly, professional, and patient-focused attitude

• Excellent communication and customer service skills

• Comfortable using computers, scheduling systems, and basic office software

• Previous medical office or front desk experience preferred, but not required

What We’re Looking For

• Someone who enjoys interacting with people and creating a positive experience for patients

• A team player who can support both patients and clinical staff

• A proactive problem-solver who stays organized even during busy times

• A dependable individual who takes pride in accuracy and efficiency

Why Join Our Team

• Supportive and collaborative work environment

• Opportunity to work alongside skilled therapists and healthcare professionals

• The chance to make a meaningful impact on patients’ recovery journeys