Reception & Outreach Coordinator - Student Disability & Accessibility Center

Administrative Support Coordinator I

Under the general supervision of the Director of the Student Disability and Accessibility Center (SDAC) and day-to-day guidance from the Operations Analyst, the Reception and Outreach Coordinator performs a full range of moderate to complex office and clerical assignments in support of SDAC's daily operations and supports advising and administrative staff as needed.

Essential duties and responsibilities include, but are not limited to, the following:

1. Reception Desk Services:

• Provides receptionist services for the SDAC Reception Desk, including responding promptly and professionally to all inquiries (in-person, email, & phone) from students, faculty, staff, and community members about SDAC services.
• Schedules appointments for students and faculty with advisor.
• Resolves questions related to SDAC services; refers complex or unresolved issues to the Operations Analyst or the Support of the Day position.
• Opens and closes the Reception Suite and Calming Corner
• Responsible for processing communications through the main SDAC delegated email account and telephone line.
• Trains and provides day-to-day work direction to reception student assistants.

2. AIM Application Module & Appointment Management

• Conducts application and appointment outreach to students who have not followed up after initial contact with SDAC.
• Reviews the student's application and academic status to determine assignment to the appropriate advisor based on the student's needs.
• Responsible for reviewing appointment requests received through AIM and verifying advisor availability before approving.
• Maintains the AIM application module, in coordination with SDAC Advisors, by monitoring each student application status to ensure they are being addressed and processed accurately.
• Processes verification documentation submitted by students.

3. Outreach Coordination:

• Responsible for conducting bulk email outreach to students on varying topics based on the time of year. Coordinates with the Director, admin staff, and advising staff to send additional bulk emails as needed.
• Assists SDAC staff in creating and posting content for social media outreach.
• Support SDAC programming with bulk outreach emails and ongoing communication to event participants.
• Responsible for maintaining an Outreach and Programming calendar and supporting the SDAC Director in scheduling staff to attend events.
• Supports SDAC outreach during campus events, at SDAC & HWS events, and other opportunities.

4. Administrative Support & Compliance:

• Provides administrative support to the Director, Advising Team, and Operations Analyst.
• Maintains confidentiality of each student; upholds CSU, CSUMB & SDAC protocols for processing confidential information.
• Upholds professional standards, policies, CSU mandates, executive orders, and SDAC procedures to serve all CSUMB students.

Other Functions:

1. Perform other job-related duties and special projects as assigned.

Knowledge, Skills and Abilities

Thorough knowledge of: applicable university infrastructure, policies, and procedures; English grammar, spelling, and punctuation; office systems and budget policies and procedures.

Skills: Experience to be fully functional in all technical aspects of work assignments. Working knowledge of budget policies and procedures.

Ability to: use a broad range of technology, systems and packages; independently handle multiple work unit priorities and projects; apply independently a wide variety of policies and procedures where specific guidelines may not exist; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; draft and compose correspondence and standard reports; handle effectively a broad range of interpersonal contacts, including those at a higher level and those sensitive in nature.

Minimum Qualifications

Must possess a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Specialized Skills

Previous reception and/or administrative experience in a disability-service setting.

Preferred Qualifications

Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional; Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms, etc.); 25Live; intranet drives; and internet browsers.

Special Conditions of Employment & Position Designations

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.

Physical Environment

Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

Benefits/Perks

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit the Employee Benefits Summary. The University Corporation at Monterey Bay also provides access to affordable housing near main campus. The allocation of housing is subject to several factors, including availability, eligibility criteria, and specific program guidelines. For more information, visit:

Application Procedure

To receive full consideration, applicants must complete and submit the required online application by the priority screening date listed on the Careers at CSUMB website. Applications received after this date may be reviewed at the University's discretion. All submitted materials become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at View phone number on click.appcast.io or emailing View email address on click.appcast.io

All employees must be eligible for employment in the U.S.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

General Information

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at

California State University, Monterey Bay