Warehouse Operations Manager

The Manager Distribution Center will oversee the Distribution Center facility operations and will be responsible for maintaining optimum productivity levels and cost of services provided to C.H. Robinson branch customers. This position will manage all day-to-day functions of warehouse operations execution, leading Supervisors that oversee inbound receiving, outbound shipping, consolidation, cross-dock, production, inventory management and quality control, supplies, packaging materials and equipment procurement, employee and contract labor procedures and food safety procedures / protocols. Duties And Responsibilities Promote and educate Distribution Center staff on Distribution Center Model vision, guiding principles and strategy Develop and maintain knowledge of fresh supply inventory, production processes, quality control, costs, and techniques for maximizing productivity Ensure receiving, shipping, inventory and production crews operate in an efficient, productive, accurate, and professional manner Develop and maintain appropriate metrics evaluating operational and economic performance in the areas of receiving, shipping, inventory, production, and all service level offerings Produce performance reports and customer reports Ensure all customer service metrics are consistently met or exceeded Ensure receiving, shipping, inventory and production crews deliver product within quality, condition, and food safety protocols Operate in an efficient/cost conscious manner so that all budgeted objectives are achieved Review all equipment preventative maintenance schedules and work orders Oversee safety and sanitation schedules that ensure the facilities compliance with HAACP, OSHA and Primus Inspection Standards Reinforce a culture of safety throughout the facility by following safety policies and procedures. Monitor DC safety, physical security, and operational metrics Communicate clearly and concisely with all audiences; keep others informed and listens carefully to input and feedback Work with Distribution Center leadership staff to develop and execute standard operating procedures designed to ensure all facility services are accurately documented and consistently executed; Perform gap analysis on consistent basis Ensure safe and efficient use and maintenance of facility equipment Implement safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA and Food Safety standards Monitor supplies, packaging, and raw materials needed to operate business on daily basis Responsible for the procurement of facilities and operation supplies Identify areas for improvement, make recommendations, and implement approved changes, including using metrics to identify areas for improvement Root cause problem solving to drive process improvement Leadership Ensure distribution center crews operate in an efficient, productive, accurate and professional manner; ensures work schedules promote efficiency Maintain proper staffing levels, staff schedules, oversee hourly staff training; Plan needs based on projected projects and volume; Deliver timely performance feedback and corrective suggestions/actions to both staff and customer account teams Maintain a constant presence in the work area to support and lead warehouse staff; Provide a safe work environment for all areas of operations; develop and maintain a positive and collaborative work environment Ensure integrity and discretion when handling sensitive and confidential information Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent Support the annual merit and equity programs for assigned team to align compensation with performance results Outline employee role accountabilities and expectations; manage performance to drive the right behaviors and improve results and provides useful real-time coaching, feedback, and mentoring, development activities and stretch assignments; supports employees with problem resolution Develop people to meet both their career goals and the organization's goals Encourage employee feedback through formal and informal channels. Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement Other duties or responsibilities as assigned according to the team and/or country specific requirements Qualifications Required: Must be at least 18 years old Minimum 5 years of experience in a warehouse, distribution center, and/or manufacturing operations environment Minimum 2 years of experience leading and managing teams Knowledge of efficient and safe warehousing practices Proficient computer skills Manual dexterity required for operating machinery Ability to occasionally lift up to 50lbs Ability to work all day in a temperature-controlled environment (as low as 35 degrees) Preferred: High School Diploma or GED Bachelor's degree from an accredited college or university Ability to build strong relationships across all levels of the organization Excellent interpersonal, organizational, communication, presentation, and negotiation skills Ability to motivate and inspire high performing teams Proven history of delivering detail oriented, accurate and organized results under pressure Demonstrates the desire and capacity to operate in an entrepreneurial, multi-task environment Bilingual in Spanish and English Values a diverse and inclusive work environment Disclaimer This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $69,900.00 - $110,600.00 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page #J-18808-Ljbffr