National Account Manager

The National Account Manager is responsible for omni-channel relationship building, strategic direction, and best in class execution achieving sales and profitability goals. The NAM maintains close communication with buying and other key contacts of accounts to determine customer needs while maintaining company goals and strategy.


WHY YOU'LL LOVE IT HERE:

At Not Your Mother's Haircare, we exist to do hair differently. We create life-tested clean haircare for every strand and season, designed to take on real hair needs, from volume and hydration to frizz control and definition, without overcomplicating your routine.

Our team moves fast, thinks big, and isn't afraid to challenge the expected. We believe the best ideas come from collaboration, curiosity, and people who bring fresh perspectives to the table. Whether we're launching innovation, building community, or creating culture-driving moments, we do it with intention, creativity, and a little bit of edge.

As we continue to grow, we're looking for a National Account Manager to help shape what's next for the brand. If you're passionate about innovation, energized by collaboration, and excited to make an impact, you'll fit right in.

Our culture is rooted in the values that guide everything we do. We lead with LOVE FOR ALL by creating a workplace where individuality is celebrated, and everyone feels empowered to show up as themselves. We encourage our team to MAKE YOUR MARK by taking initiative, owning ideas, and pushing work forward with confidence. And we continue SHAKING THINGS UP by embracing change, staying curious, and never settling for ordinary.

HOW YOU'LL MAKE YOUR MARK:

• Align the company strategy with the retail account's direction and goals.

• Build new relationships and maintain current relationships with all levels of the retail customer.

• Oversee and manage the current product listing, opportunities for new business, and new product launches.

• Develop strategies for profitably growing of customer and categories.

• Develop monthly sales and demand forecast.

• Work cross-functionally within the organization.

• Maintain an awareness of trends in the industry, competition, and account changes.

• Develop and maintain strong relationships with key national accounts.

• Understand the unique needs and objectives of each account.

• Meet or exceed sales targets and revenue goals for national accounts.

• Identify opportunities for upselling or cross-selling additional products/services.

• Collaborate with cross-functional teams to develop strategic account plans.

• Develop and execute strategies to achieve long-term business objectives.

• Negotiate contracts, pricing, and terms with national accounts.

• Resolve any issues or conflicts that may arise during the relationship.

• Effectively communicate the value proposition of products/services to national accounts.

• Provide regular updates and reports to internal stakeholders and national accounts.

• Identify and address challenges or obstacles that may impact the success of the account.

• Monitor industry trends, competitor activities, and market conditions.

• Provide insights and recommendations based on market analysis.


Requirements

• Trained in strategic negotiations.

• Experience leveraging data into actionable insights.

• Radical curiosity of retail and the constantly changing marketplace

• Excellent written & verbal communication skills.

• Ability to proactively and creatively problem solve.

• Analytical and strategic thinking.

• Ability to work collaboratively and cross-functionally.

• Results-driven with a focus on achieving sales targets.

• Familiarity with the industry and market dynamics relevant to the company's products/services.

• Strong leadership skills.

• Strong presentation skills.

• Willingness to travel.

• Strong Word, Excel, and PowerPoint skills.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in business management.

• At least 3 - 5 years of current, CPG, account management experience working with retailers in the food channel - Albertsons, H-E-B, and Publix preferred.

• Current experience with item level forecasting.

• Proven experience in sales, account management, or a related field.

• Experience managing national or key accounts is often preferred.

WHAT IT TAKES DAY-TO-DAY:

• This is a remote role and will require occasional travel for meetings.

NYM Benefits & Perks

At NYM, we believe in supporting your success-professionally, financially, and personally.

• Competitive Compensation designed to reflect your skills and impact
• Work-Life Balance with PTO, sick time, 9 paid holidays, and 2 paid floating holidays
• Comprehensive Health Coverage including medical, dental, and vision for you and your family, plus company-paid short-term disability and life insurance
• Financial Wellness with Roth and 401(k) retirement plans and a 4% employer match
• Paid Parental Leave because family always comes first
• Professional Growth supported through our professional development reimbursement program
• Wellness Perks On-site fitness center and One Pass Select access
• Product Perks Enjoy 60 complimentary products each year
• Annual Beauty & Wellness Credit to invest in yourself
• Volunteer Time Off so you can support the causes that matter most
• Monthly Networking Lunch Credit to stay connected, inspired, and engaged