Helpdesk Technician

Experienced Engineers. Real Ownership. Long-Term Impact. CTMS is a Midwest-based managed IT and cybersecurity provider supporting organizations where uptime, security, and accountability are non-negotiable. We hire selectively for experienced professionals who take pride in owning outcomes — not processing tickets. This is not a high-volume, high-churn environment. Our engineers build deep familiarity with client environments, solve root-cause problems, and remain accountable over time — not just during a shift. Who Thrives at CTMS CTMS is a strong fit for professionals who: Value clear ownership and direct accountability Prefer solving complex problems over quick patches Communicate confidently with both technical and business leaders Take discipline and craftsmanship seriously We prioritize judgment, experience, and professionalism. Our Working Model Ohio-based team No offshore or outsourced roles Direct collaboration with engineering leadership Exposure to sophisticated, security-first environments Emphasis on stability, predictability, and doing the work correctly CTMS is built for engineers who want to stand behind their work. What We Offer Experienced Professionals CTMS provides: Competitive compensation aligned with experience and responsibility Health benefits and retirement options PTO designed to support long-term sustainability Investment in training, certifications, and professional growth A small, experienced team with long tenure and low ego We optimize for long-term fit, not short-term hiring. CTMS posts specific roles only when needed and hires intentionally. If your experience and values align — and you’re looking for a long-term environment where your work matters — we’d welcome a conversation. Send your resume along with a brief note explaining why CTMS feels like the right fit. If you’re looking for an IT partner centered on local engineers, clear accountability, and long-term operational confidence, CTMS is ready to help. #J-18808-Ljbffr