Data Center Operations Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Job Overview

The Senior Data Center Operations Engineer plays a critical, hands-on role in supporting the build-out and long-term operation of a high-performance, enterprise-scale data center environment .

This position is designed for an experienced engineer with deep expertise in server hardware troubleshooting, Linux systems, and data center operations . You will contribute during the initial build and deployment phase , supporting infrastructure bring-up, validation, and hardware readiness. As the environment transitions into steady-state operations, you will take ownership of ongoing reliability, advanced troubleshooting, and continuous improvement initiatives .

This role requires a strong operator mindset-someone who thrives in high-availability environments and takes pride in resolving complex issues at their root. You will serve as a technical escalation point, working closely with engineering and infrastructure teams to maintain system stability and performance.

You will collaborate with cross-functional teams, making clear and professional communication in English (written and verbal) essential for success in this role .

This role offers continuity across both deployment and operational phases, providing a strong foundation for long-term technical growth within a critical infrastructure program.

Key Responsibilities

Advanced Hardware Troubleshooting & Repair

• Diagnose and resolve complex hardware failures across server platforms (motherboards, CPUs, memory, storage)
• Perform component-level repairs and replacements on servers and data center hardware
• Execute break/fix processes with a focus on minimizing downtime and meeting SLAs
• Conduct root cause analysis (RCA) of hardware failures and recommend preventative actions
• Identify recurring failure trends and contribute to tooling and process improvements
• Perform such other duties and responsibilities as may be reasonably be assigned from time to time

Linux Systems & Platform Support

• Utilize Linux command-line tools for system monitoring, diagnostics, and troubleshooting
• Support provisioning and deployment of servers across various Linux distributions (RHEL, Ubuntu, etc.)
• Troubleshoot boot-level and OS-level issues in production environments
• Collaborate with engineering teams to resolve complex issues involving hardware/software interaction

Data Center Operations

• Support hardware installation, structured cabling, and infrastructure validation
• Maintain accurate inventory of spare parts, assets, and retired equipment
• Document all repairs, changes, and configurations in ITSM/DCIM systems
• Ensure adherence to data center safety, security, and operational protocols
• Act as a technical escalation point for complex infrastructure issues
• Participate in on-call rotation supporting 24x7 operations

Collaboration & Mentorship

• Provide guidance and training to technicians on hardware troubleshooting best practices
• Collaborate with network, storage, and infrastructure teams to resolve cross-functional issues
• Contribute to knowledge sharing, documentation, and operational excellence initiatives

Required Skills

• Strong English communication skills (written and verbal) are required for coordination with cross-functional teams
• Expert-level knowledge of server hardware architecture and component-level troubleshooting
• Strong proficiency with Linux systems and command-line diagnostics
• Solid understanding of networking fundamentals and hardware (switches, routers, firewalls)
• Experience working within structured operational environments (SOPs, SLAs, ticketing systems)
• Familiarity with ITSM/DCIM tools (ServiceNow, Jira, or similar)
• Experience with structured cabling and fiber optic connectivity
• Strong analytical and problem-solving skills with attention to detail
• Ability to operate effectively in high-pressure, high-availability environments
• Strong organizational and documentation skills

Required Experience

• 5+ years of experience in data center operations or similar infrastructure environments
• Significant hands-on experience with server hardware troubleshooting and repair
• Minimum of 2 years of experience working with Linux operating systems in production environments
• Experience supporting enterprise server platforms and infrastructure environments
• Demonstrated experience performing root cause analysis and resolving complex hardware issues
• Experience working within ticketing systems and operational workflows
• Exposure to data center build-outs, deployments, or infrastructure upgrades (preferred)

Preferred Certifications

• CompTIA A+, Server+, or Linux+
• LPI certification or equivalent
• Vendor-specific hardware certifications

Physical Requirements

• Ability to lift and move equipment up to 50 lbs
• Ability to work in a temperature-controlled environment with moderate noise levels
• Ability to perform physical tasks such as standing, walking, bending, and kneeling for extended periods

Compensation

Estimated Pay Range: $49.00 - $75.00 USD We also offer comprehensive benefits options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.